Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Software Specialist I – IT is responsible for break-fix troubleshooting of applications used internally by the organization on a daily basis. The position works in a queue-based ticketing system to prioritize and resolve application issues impacting several end users throughout the organization.

We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).

What you will do to contribute to the company’s success

• Research, resolve and/or escalate issues received via Remedy, a ticket-based support requests system.
• Perform first level of support for post-deployment integration by assisting with quality assurance, testing, and maintaining internal applications.  
• Research and resolve first-tier issues in regard to IT development applications by working with other departments, teams, and vendors.
• Create SharePoint resources on the intranet and public facing website.
• Create queries to assist in the troubleshooting of internal applications.
• Gather information and troubleshoot issues using resources such as SSMS, event logs, server logs, Active Directory, Microsoft Visual Studio, etc.
• Manage access to SOX and PCI controlled applications.
• Generate HTML templates for mass communication notifications to external customers.  
• Perform on-call duty as assigned to support and troubleshoot application after hours.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
  Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• Associate degree or equivalent from two-year college or technical school required 
• Equivalent experience can substitute for education
• 1-2 years related experience or training in basic software and help desk troubleshooting and query writing required 
• 2-4 years of applied experience with SharePoint, .NET, SQL, C#, JavaScript, PowerShell, and HTML preferred 
• Must be able to work on-call on nights and weekends as needed. Excellent analytical and troubleshooting skills required
• Must be a self-starter with sound problem solving and troubleshooting skills.
• Must be flexible and a team player
• Exceptional interpersonal, communication (verbal and written), and presentation skills required
• Must be a self-starter with the ability to multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment.
• Must have proven planning and organization skills.
• Highly proficient in the use of Microsoft Office, including Outlook, Access, Excel, Word, and PowerPoint required 
• Familiarity with creating HTML templates for business-related purposes preferred  

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services (Phoenix Associates Only)
• FREE Sparklight premium services (cable/phone/internet) if in Cable One service areas
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

We’re an Award-Winning Organization!

• 2022 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: .net, Active Directory, C++, event logs, HTML, JavaScript, Microsoft Visual Studio, PCI, PowerShell, server logs, SharePoint, SOX, sql, and SSMS. Salaries: Not Disclosed.

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