Full-Time Customer Quality Specialist – 210008K5
Job Description
DESCRIPTION/RESPONSIBILITIES:
• The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.
• Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
• Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
• Uses Customer Centric metrics to prioritize customer quality issues.
• Maintains external relationships and supports developing key quality communications, in some cases communicates externally.
• Contributes to process improvement efforts and may lead portions of workflows or processes.
REQUIRED SKILLS:
Skills
• Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Manages ambiguity – Operating effectively, even when things are not certain or the way forward is not clear.
• Project Management – Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”).
• Advanced Product Quality Planning – Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
Education, Licenses, Certifications
• Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)
• This position may require licensing for compliance with export controls or sanctions regulations.
Experience
• Intermediate level of experience required (3-5 years)
• This position will work within the Mining Customer Quality team and heavily support Komatsu and other key Mining OEM’s.
Additional Expectations:
• Extensive data analysis and presentation will be expected.
• Continuing communication with both internal partners and external customer’s is required and may require cross- time zone activity.
• Key Project leadership and key project support for Product Issues will also be an additional core workplan expectation.
How to Apply
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