Full-Time Client Services Manager
Job Description
We’re looking for an ambitious Client Services Manager to join our thriving US team.
Who are we?
We’re The Writer. We work with companies all over the world to get their words working harder.
In a nutshell, we do five big things: tone of voice, writing, training, content and naming.
What’s on offer?
$65,000 – $70,000 salary
Full-time, permanent position
Lots of opportunities for progression
The chance to work with huge brands – think Collins Aerospace, EA, or Hogan Lovells
Remote working, or if you’re in the New York City area, we have team members there, who get together at a workspace every few weeks.
Life assurance from day one, and medical, dental & vision (costs fully covered by The Writer) – after 60 days
Who are we looking for?
We’re looking for someone with a mix of Project Management and Account Management experience.
We want someone who’s…
A great listener. You figure out what’s important to people by listening to them. You can read the room and spot when someone has a question before they ask. You do your homework, anticipate next steps, and understand the challenges your clients and co-workers are facing.
Got an eye for detail. The scopes of work you write are meticulous, and your numbers always add up. You leave no stone unturned when chatting to a client about a new brief, or when you’re sending them a timeline.
A confident communicator. Whether you’re presenting to your own team or talking scope with a client, you’re good at keeping people engaged, and getting your message across. You’re known for the energy you bring to projects.
A problem solver. If something goes awry, you’ve got the skills to diagnose the problem and suggest solutions to put it right.
A positive member of the team. You’re known for your way with people. You’re consistently approachable, calm and empathetic to others around you.
What will you be doing?
You’ll:
- Take briefs from our existing clients, and create pitches and proposals to respond to these
- Work with our creative team to cost projects, profitably and accurately
- Manage your projects from start to finish, writing scopes of work, creating timelines, and working with our scheduler to make these happen on time
- Keep your clients happy by delivering top quality proposals, work, and comms
- Keep track of financials by keeping on top of budgets, gross margins, and invoices
- Get feedback from your clients, and use it to spot other opportunities for us
- Be all over our CRM system, capturing the valuable information you have (accounts, contacts, opportunities) and keeping it up to date.
- Be ambitious and keen to mentor junior team members and line manage in the future
How to Apply
Sound like you? If so, head to our application page at https://hr.breathehr.com/v/client-services-manager-us-21320 and send us your CV, as well as a few words explaining why you're the right person for us. (You'll need the files handy when you click the link.)308 total views, 0 today