Job Description

Our Vision

Feedback Labs is a global network of more than 600 organizations that believe that people and communities should have a say in the programs that affect their lives.

Our members believe that listening and acting on feedback from constituents is the right thing to do morally and ethically, the smart thing to do to achieve better outcomes, and the feasible thing to do at scale. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do as well. The Manager of Partnerships and Equity supports this mission by designing and delivering cohort programs, coaching and supporting feedback champions, and leading our internal and external equity work.

We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.

Your Role

Feedback Labs is looking for an enthusiastic, collaborative, and detail-oriented person to join as a full-time Manager of Partnerships and Equity! This person will be passionate about listening and incorporating feedback in programs and policies to achieve impact and foster equity. They will be able to support Feedback Labs partners (nonprofits, funders, and aid agencies) with practical advice on how to strengthen feedback practice in their work. Specifically, they will be responsible for:

Managing learning cohort programs & coaching services

• Manage the application and selection process of the Feedback Fellows program and any other relevant cohort programs (like this one, which launches this year!).
• Facilitate interactive and engaging peer-learning sessions and provide cohort-wide support.
• Provide mentorship, one-on-one coaching, and connections to individual fellows and Feedback Labs members to advance their feedback practice.
• Curate useful feedback research, tools, and articles and create content for learning within cohorts and to be shared across the Feedback Labs team.
• Manage budgets related to grant-funded programs and manage team members to deliver on shared project goals.
• Support Feedback Labs’ CEO in fundraising efforts by contributing to and reviewing proposals.
• Foster ongoing engagement with alumni of Fellow programs.

Coordinating and facilitating bi-weekly LabStorms 

• Source and prepare up to 25 diverse feedback practitioners per year to share their feedback challenges in bi-weekly LabStorms, which are a long-standing flagship program of Feedback Labs.
• Drive LabStorm participation and engagement from the Feedback Labs’ community through targeted outreach and connections.
• Guide LabStorm discussion to surface questions and ideas for LabStorm presenters.
• Manage LabStorm follow up, including wrap up blog posts and presenter feedback.
• Develop a plan for improving LabStorms based on 2021 participant feedback.

Leading internal and external diversity, equity, and inclusion (DEI) work

• Oversee Feedback Labs’ DEI work, including working closely with external consultants to facilitate team-wide discussions about diversity, equity, and inclusion at Feedback Labs and making recommendations to the CEO about other opportunities to advance DEI within the organization.
• Manage Feedback Labs’ Listening for Justice blog series, including recruiting authors and overseeing the budget.
• Partner with the Sr. Manager of Learning and Operations to design and facilitate feedback and equity trainings, and eventually revamp Feedback Labs’ trainings to apply a greater equity lens.
• Collaborate with the Operations Team to foster more equitable organizational policies and practices.
• Coordinate monthly anti-oppression team discussions.

Engaging meaningfully with Feedback Labs’ team and programming

• Supervise and support Partnerships Intern to carry out semester-long projects.
• Actively participate in internal team meetings and external sessions hosted by colleagues.
• Seek out opportunities to deepen your feedback knowledge and strengthen the feedback sector, including reading Feedback Labs’ bi-weekly newsletter, participating in partner webinars and discussions, and more.
• Collaborate across the team to support high-quality implementation of programming, including playing an important role in Feedback Labs’ annual Feedback Summit (taking place in Jacksonville this year!) and supporting other team members’ work when needed.
• Contribute to discussions about long-term strategy for Feedback Labs programming and equity work.
• Other responsibilities as jointly agreed with the CEO of Feedback Labs.

Qualifications

The ideal candidate for this role will have:

• 5+ years of work experience in the tasks necessary for this job, particularly familiarity with concepts and tools related to constituent feedback in the aid, philanthropy, nonprofit, and/or government sectors and diversity, equity, and inclusion;
• Excellent communication skills and a proven track record in collaborating well across teams;
• Ability to manage multiple projects simultaneously, switch between tasks, and adapt to changing circumstances quickly and productively;
• Strong interpersonal skills to manage relationships with other teams, feedback fellows, and member organizations, and to represent Feedback Labs in external meetings;
• Robust facilitation skills for leading virtual and in-person meetings and workshops;
• A passionate belief in, and understanding of, Feedback Labs’ mission and values;
• Bachelor’s Degree or relevant life experience in constituent feedback, monitoring and evaluation, or a related field.

All Feedback Labs team members are:

• Infinitely adaptable;
• Driven and hungry to succeed;
• Able to create their own direction and roll with the punches;
• Collected and proactive under pressure;
• The perfect balance of thoughtful and action-oriented;
• Kind to those around them;
• Committed to changing the world.

Compensation & Benefits

Feedback Labs offers a competitive salary in the range of $60,000-72,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.

Feedback Labs also provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers.

Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions. All Feedback Labs staff have access to the building’s well-equipped gym.

Location

Feedback Labs is based out of the Open Gov Hub, located in the heart of Washington DC, a short walk from key global institutions.  This creative space allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, and other activities. Feedback Labs staff are currently working from home during the COVID-19 pandemic, and the organization is evaluating when staff will return to the office for in-person work. While this position is intended to be based in Washington DC, Feedback Labs is open to making it a fully remote position if it is determined to be mutually beneficial for the Manager and Feedback Labs. As such, Feedback Labs will consider any candidates who can work the core Feedback Labs hours (9-5pm ET) and are legally eligible to work in the United States.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: development, feedback, nonprofit, partnerships, and philanthropy. Salaries: 60,000 - 80,000.

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