Job Description

This position requires relocation to Costa Rica, living, and working at our 12-acre Mountain Rainforest Base in Calle Pizote, San Ramon de Tres Rios, Costa Rica (a must for this unique opportunity). The role is open to international applicants! Housing & utilities are provided!

Founded in 1994, Outward Bound Costa Rica offers a range of experiential education programs to high school, college students, and adult participants that promise challenging physical activities across Costa Rica and Panama with a focus on personal development, leadership, and cultural immersion.

The Communications Office is a small, collaborative team responsible for all communications, sales, marketing and customer service tasks organization-wide. Staffers are charged with increasing course participation across all target audiences and ensuring excellent customer service communication to prospective students and families, to families of students currently on course, to alumni and partners.

Currently, 78% of our organizational staff are local Costa Rican ranging from director, instructor, to support staff-level roles. For this role, we encourage candidates of all different countries, backgrounds, and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to continue diversifying our company. Outward Bound Costa Rica is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

JOB DESCRIPTION

The Enrollment & Outreach Manager plays a crucial role in the Communications Office and is responsible for successfully selling Outward Bound Costa Rica and its programs to local and international participants. This managerial role operates through maintaining a structured enrollment process, continuing relationships with and cultivating new referral sources, counseling students and their parents in choosing the right course, leading students from inquiry to enrollment, maintaining accurate admissions, reviewing medical records, obtaining essential documents (passport copies, flight itineraries, signed COVID-19 Risk Awareness Forms, etc), processing payments, and ensuring that students arrive/depart safely to/from our base.

This role focuses extensively on external communication and essential administrative duties. There is a structure and exact process from inquiry to enrollment. Candidates must be able to retain organization processes and have an extreme attention to detail through this admin work. Candidates must have excellent written and verbal English skills, be conversant in Spanish, and proven success in sales, data entry and administrative tasks. The Enrollment & Outreach Manager reports directly to the Director of Marketing & Communications.

This position requires relocating to Costa Rica and living at our OBCR Rainforest Base in Calle Pizote, San Ramon de Tres Rios, Costa Rica. The role is open to international applicants!

RESPONSIBILITIES

• Serve as the point person for all inquiry, enrollment, preparation, and on course communication with students and parents for all Individual Enrollment and OBCR Girl Scout Destination courses
• Continuously pitch and execute creative outreach ideas and strategies toward meeting enrollment goals for Open Enrollment summer, Gap Year & Semester, Custom Courses, and OBCR Girl Scout Destination courses
• Respond accurately and timely to all student/parent inquiries within established parameters
• Answer and make frequent phone calls for outreach and follow-up purposes to interested participants
• Manage all administrative tasks associated with enrollment—including but not limited to medical screening, passport copies, flight itineraries, payments, refunds, and financial reporting to our Accountant
• Ensure all participants and parents are properly informed about what they can expect from an OBCR course and convey the course policies including payment instructions, academic credit information, the Code of Conduct, and COVID-19 protocols
• Serve as liaison between students, their families and OBCR
• Manage and maintain the student enrollment database (Salesforce) and all enrollment documents stored in the server per each recruitment cycle
• Distribute logistics information regarding arrival and departure information of participants to other staff members
• Distribute and brief important student information to course instructors and the Director of Programming
• Administer course evaluations to students and compile feedback to drive the improvement of future courses
• Contribute to planning/strategy meetings with the Communications Team
• Rotate on-call and flight responsibilities throughout the year (especially during the summer high season)

IDEAL CANDIDATE PROFILE

• Superb attention to detail
• Resilience and a strong desire to live abroad long-term
• Direct experience in customer service, sales and/or marketing with superb administrative skills
• Superior communication skills (Excellent written and verbal English, conversant in Spanish)
• Experience with Salesforce, Microsoft Word, Excel and Adobe InDesign desired but not required
• Fluency with Apple computer systems (but not required)
• Ability to multi-task and stay focused despite regular interruption
• Strong time management skills
• At least one year living, working or studying outside of home country
• Demonstrated cultural sensitivity
• Positive attitude and good work ethic
• Sense of humor
• Tenacity and flexibility
• Comfort in living in a more rustic and tropical environment compared to the United States, EU, or other (the rainforest base is at elevation in the Central Valley—so temps range between cold 50s at night to 70s during the day)
• Personal interest in the outdoors, experiential education, and the mission of Outward Bound Costa Rica
• Willingness and ability to live and work in a shared house with max 4 other amazing staff members

COMPENSATION PACKAGE 

• Monthly salary plus annual bonus
• Travel insurance coverage and preventative medical stipend
• 30 days paid vacation plus 4 days throughout each year for visa renewal, comp days issued for any overtime work (primarily during our June to August high season)
• Plane ticket to and from Costa Rica
• Private bedroom in a furnished 5-bedroom, 2-bathroom shared house on the OBCR main base located east of San Jose in the rainforest mountains of San Ramon de Tres Rios
• All utilities included (water, electricity, and wireless internet)
• Access to Outward Bound Costa Rica courses and equipment for personal use when available
• Use of Manuel Antonio beach base and private cabina when approved by the Program Director and Director of Communications

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: administrative, Outreach, and sales. Salaries: Not Disclosed.

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