| Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. JOB FAMILY DESCRIPTION Directs the activities of a software quality assurance function. Develops quality standards for company products and oversees the development and execution of software test plans and analysis of test results. GENERAL DUTIES & RESPONSIBILITIES - Provides guidance in the preparation of technical appraisals of programming languages and systems, computational software, and related technology.
- May oversee the integration of computers in the overall functions of scientific computation, data acquisition transmission, and processing.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Conducts internal studies and/or audits on client and product development/engineering or operations team activities to evaluate if processes and deliverables fulfill the requirements for quality, to uncover errors or deficiencies in processes and deliverables, and to identify stre
ng
ths and opportunities for improvement; studies and audits include issues such as profitability, productivity, and quality.
- Manages and/or participates in the overall auditing process.
- Monitors applicable business unit work to ensure consistency and compliance with standard processes.
- Contributes to the tactical and strategic planning for future quality programs.
- Stays current with process-related industry standards.
- Communicates quality information throughout the organization.
- Supports the development and delivery of training in quality matters.
- Leads and mentors quality assurance team members.
- Performs other related duties as assigned.
EDUCATIONAL GUIDELINES Bachelor’s degree from a four-year college or university. Degree in computer science preferred or in a related field, or the equivalent combination of education, training, or work experience. /> <
strong>GENERAL KNOWLEDGE, SKILLS & ABILITIES - Thorough knowledge and use of process improvement and quality management methods, tools, and technology used to create and support defect-free application software or business operations processes for which the quality program will be focused
- Considerable knowledge and qualification in company’s standard processes and one or more best practices quality approaches (e.g., CMMI, ISO, Six Sigma, total quality measurement)
- Thorough knowledge and experience conducting risk analyses; quality assessments, audits and/or studies; and implementing successful process improvement programs
- Considerable knowledge of the basic principles, processes, phases and roles of application development methodologies and software development life cycles (SDLC)
- Considerable knowledge of the software applications, business operations and processes used within the division
- Skill in
under
standing the clients’ needs, establishing credibility and building client relationships
- Considerable skill in analysis, solid decision making and problem solving
- Ability to work collaboratively with others to achieve the company and project goals
- Ability to influence and motivate clients and employees
- Ability to succeed in an agile work environment where cross functional teams work closely together to ensure requirements are met or exceeded
- Ability to demonstrate interpersonal and team building skills, working with technical and non-technical individuals
Quality Assurance Manager Middle level management role. Works under general direction of middle or senior level management. Manages and mentors a team of Software Test Analysts. Serves as a project leader and/or subject matter expert, and provides input into strategic direction. Typically requires seven (7) or more years of experienc
e in Qua
lity Assurance or Software Development and five (5) or more years of management or supervisory experience. Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the
core of who we are, and motivates us in how we do business each and every day. |
