Job Description

Join our community and experience Emerson College!

Your primary focus is to develop and manage all aspects of Institutional Advancement’s database (currently Raiser’s Edge NXT) and provide data-driven fundraising analytics in support of Emerson College’s fundraising goals. You will ensure the integrity of the database by establishing policies and procedures and developing long-term strategies for current/future supplemental system effectiveness. You will lead the team of data professionals, manage financial reconciliations, maintain documentation of database business rules/procedures, and troubleshoot user questions and issues.

Looking for a responsible leader to provide strategic direction on the structure of our database, ensuring the integrity of our data and audit processes, and to advise on best practices for appends, data imports, and the relational structure of the CRM with supportive technologies (Emerge, Event Brite, EverTrue, Emma, etc.).

You will have extensive knowledge of optimal data structure, and create and implement feeds to and from systems, and create complex queries and exports of data from our CRM (currently Blackbaud’s: Raiser’s Edge).  This position leads the Advancement Services team by creating and fostering a best practice customer service model and providing critical data analytics.

Your Key Partners: Institutional Advancement, Alumni Relations, Annual Giving, IT; where you will be active in providing key business analytics that guides philanthropic and programmatic strategies

Your Key Responsibilities:

Manage the Raiser’s Edge database to ensure the integrity and accuracy of information entered into the database and that all protocols have been followed. Develop, maintain, and document procedures for use of Raiser’s Edge database. Serve as the primary technical liaison with Blackbaud and monitor the vendor’s knowledge base and stay up to date on all known technical issues and software updates, as well as general industry practices and trends; participate in forums, listservs, and blogs.

Develop the design, maintenance, and implementation of the systems, processes, and procedures that supplement our CRM (including but not limited to Banner, EverTrue, PeopleGrove, Emma, EventBrite, Give Campus, etc.).

Manage two Advancement Services Associates responsible for gift processing and biographical updates, and work in close collaboration with the Business Office and all departments on campus on anything related to fundraising and IA data. Oversee timely generation of acknowledgment letters and tax receipts for all donations. Support the timely and accurate workflow of constituent and gift information into the database. Establish and maintain agreed-upon gift entry procedures and coding standards.

Create and execute standard and customized database reports that meet the evolving needs of the leadership and fundraising teams. Execute regularly scheduled and ad hoc performance matrix reports. Maintain standardized tools and procedures to track end-user lists and report requests, as well as data management and database improvement projects. Support planning and decision-making by translating data into user-friendly reports and dashboards through data visualization tools.

Identify and report on key performance metrics that reveal trends, challenges, and opportunities.

Ensure that the database is organized in order to maximize efficient use by frontline fundraisers, and support their colleagues in finding solutions.

Train staff on policies and processes, as well as the use of the database. Execute important initiatives to streamline, automate, and maintain any routine procedures associated with gift entry, membership tracking, prospect management, and other essential Development tasks. Lead the enforcement of data entry controls, conducting regular data hygiene procedures, and performing continual data audits with staff training and corrective training/review.

Serve as the Institutional Advancement representative on Emerson data/technology task forces.

Communicate organization information effectively through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication. Consciously create a team culture that is consistent with the overall organization and that emphasizes the College and area’s mission and vision.

Your Skills and Experience:

The skills and the knowledge that is typically acquired through a bachelor’s degree

8 years of professional experience in a fundraising or development context, specifically database management, data analysis, and/or information systems/services.

A collaborative approach to management and teamwork.

Experience managing direct reports.

A customer service approach and the ability to demonstrate flexibility and problem-solving skills to resolve situations in a professional and calm manner.

Excellent interpersonal skills with proven ability to interact with a diverse range of individuals both in person and over the phone, via email, and in written correspondence.

Experience and skill working with relational fundraising databases (including query and report writing), and knowledge and proficiency in development operations best practices.

Sound judgment in handling confidential and sensitive material.

A detail-oriented “self-starter”, with excellent time-management, critical thinking, organizational, and analytical skills.

Effective ability to prioritize and execute tasks conforming to shifting priorities, demands, and timelines.

Nice to have:

A great sense of humor.

Raiser’s Edge experience.

Work Environment:

Usual Office Conditions

Requires long periods of mental concentration

Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context.  It is located in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers.  The college enrolls over 5,100 undergraduate and graduate students from 58 countries and all 50 states.

Diversity Statement

Emerson College believes diversity enriches every experience by providing the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity, equity, and inclusion in all aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College embraces and encourages differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, pregnancy, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make each of us unique.

Grade of Position: A18E

Scheduled Weekly Hours: 36.25

Hiring Range: $87,950.00 – $92,450.00

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Job Tags: analytics, CRM, Database, and Raiser's Edge NXT. Salaries: 80,000 - 100,000.

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