Full-Time Administration and Membership Assistant
Job Description
Hours: 40 hours per week
Location: YMCA Child Care
Position Closes: June 24
Ignite your Passion, Live the Y Cause
Would you like to share your passion for customer service with others? Would you like to use your leadership and development skills to provide a great volunteer and member experience? As the administration and membership assistant, you will ensure the administrative and operational needs of the branch are met or exceeded to serve and support both our internal team and external members.
If hired for this position you provide leadership and delivery of the internal and external member experience, create meaningful relationships that promote growth and development and manage systems and processes to allow access and progression of our mission. You will build relationships and invite potential volunteers to share their time and talent through the Y as well as provide administrative support for the branch to include correspondence, data entry, minutes, proposals and forms as needed.
As a full time employee, you will receive a medical/dental/vision benefits package, retirement savings plan, Employee Assistance Plan (EAP), life and long term disability benefits, Paid Time Off (PTO), Extended Leave Plan (ELP), and a family membership to the YMCA of Pierce and Kitsap Counties.
In this position you will be able to use your skills for:
Membership:
- Process credits and refunds as requested.
- Provide administrative support to team as needed.
- Manage and monitor CRM systems and programs.
- Assist in leading staff and volunteers in all phases of our member services and ensure service to our members is of the highest quality.
- Follow up on staff to ensure proper procedures and policies are being followed.
- Serve as lead staff person for all staff and set the highest example at all times.
Bookkeeping and Accounting Support:
- Liaison for all branch accounting processes and needs.
- Manage purchasing system and process for the branch.
- Maintain branch bookkeeping spreadsheets and update, review and monitor activity.
- Provide materials and supplies for all bookkeeping and accounting functions.
- Lead trainings for staff related to the bookkeeping and accounting systems.
Clerical and Administrative:
- Prepare correspondence, minutes, documents and forms as needed.
- Maintain an orderly office environment to provide efficient service to staff. This includes filing, research, retrieval of records and prioritizing of workload.
- Maintain and monitor administrative systems and processes.
- Monitor and maintain an adequate inventory of office supplies.
- Manage interoffice and incoming mail.
- Maintain all room schedules including facility/room use requests.
Financial Development:
- Develop relationships with internal/external members to secure financial development success.
- Provide support in annual giving efforts to increase the participation percentage of our membership base.
- Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks, supporting branch events and managing campaign administrative needs.
Are you a good fit?
- You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
- You have experience in office/administrative support.
- You have 2 years of experience including computer skills, office/administrative support, customer service, bookkeeping, and sales.
- You have excellent customer service and interpersonal skills.
- You are proficient in MS Office and database entry.
- You are organized, analytical and great at problem solving.
- You have exceptional skills in computers, office equipment, and cash handling.
- You are able to multi-task, problem-solve and work efficiently in a fast-paced environment.
How to Apply
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