At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines targeted data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world’s largest search engines, internet platforms, payment companies, and regulatory agencies.

The Information Technology (IT) Manager is responsible for LegitScript’s corporate computer infrastructure and networks. The IT Manager will oversee a team that manages network technology, IT security, and the software platforms used by the company. The IT Manager will establish data storage infrastructure for the administrative departments, access protocols, policies, and procedures supportive of our industry compliance needs (currently SOC 2), and generally supervise the way the company’s employees access and use data, as well as interact with each other via computer.

This position will be based in our Portland Headquarters but will be remote until the pandemic subsides.

What You’ll Do:

• Oversee a team that manages network technology, IT security, and the software platforms used by the company.
• Establish data storage infrastructure and SOC2 compliant access protocols and policies.
• Own network design and implementation.
• Provide network support with a variety of operating systems.
• Install and configure computer network equipment.
• Maintain network connectivity of all computer workstations.
• Provide network support to users, including remote users.
• Maintain cloud-based (Microsoft Azure AD, Google Cloud Platform, AWS) servers and associated hardware, applications, services, and configurations.
• Develop and monitor policies for the use of network resources.
• Manage the corporate disaster recovery program, business continuity, and associated data backup.
• Evaluate and recommend security improvements and system upgrades along with keeping current systems patched.
• Monitor network to ensure optimal performance.
• Create and maintain network users/permissions.
• Test release of products to minimize user impact and ensure compatibility.
• Create technical support documentation for systems, applications, onboarding, and offboarding.
• Maintain inventory of IT purchases and assets – creating/updating inventory records, assigning equipment to users, auditing inventorying, and decommissioning
• Development and improvement of local IT infrastructure

What You’ll Bring:

• 4-year college or university degree or equivalent combination of education and experience.
• 3-5 years experience in a network administration role, 1-2 years managing a team.
• Service-oriented attitude, including creative problem-solving skills.
• Ability to manage IT staff and the IT function, including the ability to build and maintain effective working relationships with team members along with a willingness to set and maintain high standards of performance for the IT function.
• Strong interpersonal skills to assist non-technical individuals with complex technical issues.
• Experience with creating, updating, and maintaining documentation for internal infrastructure using tools like Confluence.
• Ability to manage multiple objectives simultaneously, prioritize appropriately, and communicate status. Includes being adaptive to potential changing technology requirements.
• Excellent time management as well as the ability to use good judgment and make strong independent decisions.
• Fundamental knowledge of networking concepts.
• Familiarity with server management and monitoring tools.
• Proficiency with scripting languages.
• Able to identify and implement security best practices. Security certification (ITIL, SOC2, ISO 270001, HIPAA, PCI, etc.) experience is a plus.
• Previous experience with Google Workspace (formerly GSuite), Facebook Workplace, Atlassian product suite (Jira, Jira Service Desk, Confluence, Trello), Zoom, MDM (Kandji, Google Workspace MDM), Slack, Microsoft 365 Suite, Azure AD, OpenVPN, etc. are a plus.

Please note that visa sponsorship is not available for this position.

In addition to competitive salaries, full-time employees enjoy a great benefits package:

• Multiple medical plans (one with $0 employee premium option), dental & vision plans
• 401k with company match and immediate vesting
• Generous paid time off package and 11 paid holidays
• Paid volunteer time off
• And much more!

If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in LegitScript’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Candidates must be authorized to work in the US. LegitScript does not offer visa sponsorship at this time. LegitScript is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, or national origin; or their status as protected veterans or individuals with disabilities.