Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION
Manages a team of Business Systems Analysts who analyze, communicate and validate business/user requirements for processes, policies and information systems. Responsible for ensuring the team translates business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

GENERAL DUTIES & RESPONSIBILITIES
* Provides oversight in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
* Consults with leaders to influence business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
* Analyzes marketplace, industry, company, technology trends and best practices, and vendor products and services, etc.
* Uses knowledge of systems and industry requirements to project development needs or systems modifications.
* Develops financial estimates for operating and/or capital expenses expected from meeting team deliverables including financial forecasting, purchasing decisions, and staffing related costs for new or existing products or company initiatives.
* Assigns and monitors the work of the team, providing technical and analytical support and direction. Interfaces with external clients or field- based employees on technical matters as needed. May manage small projects or sub-projects.
* May train internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.
* Mentors, guides, advises and/or checks the work of less experienced Business Systems Analysts.
* May negotiate and/or contract with consultants, technical personnel, and vendors for services and products.
* May define and/or negotiate service level agreements.
* Performs other related duties as required.

EDUCATIONAL GUIDELINES
A Bachelor’s or Master’s degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and experience that is required for the specific job level.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Knowledge of Black Knight products and services
* Knowledge of financial services industry
* Knowledge of end-to-end systems development life cycles (e.g., waterfall, iterative and other modern approaches to software development)
* Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML), use cases, etc.
* Demonstrated ability to effectively complete budget preparation, cost management
* Ability to proactively address difficult issues and effectively handle demanding or upset clients
* Ability to effectively allocate resources to available finances and workforce to meet the plan
* Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
* Willingly shares relevant technical and/or industry knowledge and expertise to other resources
* Excellent analytical, decision-making, problem-solving, team, and time management skills
* Ability to persuade and influence others on the best approach to take
* Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Is resourceful and proactive in gathering information and sharing ideas
* Excellent decision-making, problem-solving, organization, prioritization, team-building, conflict management and time management skills
* Is resourceful and proactive in gathering information and sharing ideas
* Strategic thinker with demonstrated sound business judgment, understanding of the business purpose of each project, and decision making within that context
* Proven project management skills of multiple large and/or complex projects (i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization)

Business Systems Analysis Manager
A middle-level management role with no additional job levels. Resolves issues and contributes to business/user requirements. Directly responsible for managing a staff of four or more direct reports, including supervisors and individual contributors. Works closely with senior management on departmental issues. Has wide latitude for decision-making. Typically requires six (6) or more years of related experience with at least two (2) years of leadership responsibility.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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