| Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. JOB FAMILY DESCRIPTION Responsible for all aspects of: - Deployment of LoanSphere for a dedicated client
- Issue resolution
- Delivery of mass client and internal communications
GENERAL DUTIES & RESPONSIBILITIES - Responsible for coordinating with delivery project manager; creating project timelines, and deployment schedules
- Manages project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
- Responsible for all communications to the client on deployments
- Responsible for coordinating and approving all environment deployments
- Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
- Responsible for creating, and managing to completion, change tickets for all deployment requests
- Responsible for coordinating smoke testing; tracking issues reported and engaging necessary teams to resolve issues
- Identifies project management coordination process gaps or areas for improvement and recommends and implements solutions.
- Responsible for actively monitoring and managing the test environment through the testing phase of a deployment; engaging necessary development teams to resolve issues, and communicating status to the client
- Some travel may be required.
- Performs additional related duties as assigned.
EDUCATIONAL GUIDELINES A Bachelor’s degree in Computer Science, MIS, Business Administration or the equivalent combination of education, training, or work experience. A strong technical background is required to manage technical projects and handle competing interests. GENERAL KNOWLEDGE, SKILLS & ABILITIES - Extensive knowledge of deployment standards, processes, procedures and guidelines
- Technical aptitude is a plus (UAT testing, triage support, etc.)
- Ability to run SQL queries and troubleshoot any query errors
- Experience with LoanSphere and/or BK/FC, Invoicing, Claims, PCN, Loss Mitigation, Pre Foreclosure, and FDC (Foreclosure Document Check) is desired
- Experience working in an Agile environment is a plus
- Working knowledge of MSP is a plus
- Knowledge of standards relevant to the software industry
- Demonstrated skill in managing project budgets and timelines
- Excellent analysis, problem-solving, team, conflict management and time management skills
- Excellent verbal and written communication skills
- Ability to interact effectively with executive level clients
- Ability to set clear expectations, manage team performance and build high morale among team members
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Project Manager II – Technical Intermediate professional role requiring moderate skills with high level of proficiency. Works on moderately complex assignments that require broad project management and technical skills. Generally manages medium to large projects (i.e., approximately 3,000 to 10,000 project hours with a team of 25 to 50 team members, an internal cost of $300,000 to $1,000,000, and a project duration of 4 to 12 months) of medium risk and complexity. Works under general supervision with latitude for independent judgment. May consult with senior peers on complex projects or issues. Typically requires five (5) or more years of work experience managing technical projects in financial services or a related industry OR in a related technical field (e.g., application development, technology integration, business analysis, client technology consulting) OR an equivalent combination of education and experience. Bla ck Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
