| Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. JOB FAMILY DESCRIPTION
<br /> Responsible for the daily operation of processing functions and maintenance of the processing infrastructure. Ensures service level agreements are met in support of clients’ and company’s mission-critical business requirements. GENERAL DUTIES & RESPONSIBILITIES
</br - Manages the processing environment to protect the production systems critical to the success of the business.
- Delivers an operations environment that meets all service level agreements (e.g., 24/7 availability, response time parameters, etc.) and availability targets.
- Develops and recommends tactical and strategic plans for processing operations.
- Selects, trains, develops and leads an efficient and effective processing team.
- Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
- Ensures all backup, recovery, and disaster recovery processes will meet or exc
ee
d business requirements.
- Develops and implements team standards and procedures that support departmental standards and procedures.
- Develops and executes project plans, budgets, and schedules for documentation of work and results.
- Develops, manages, and forecasts the budgets for the relevant cost centers.
- Performs other related duties as assigned.
EDUCATIONAL GUIDELINES Bachelor’s degree or the equivalent combination of education, training, and work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES - Experience with data processing vendors is required
- Knowledge of all processing phases
- Knowledge of processing administration and processing activities and controls
- Knowledge of company’s products and systems
- Proficiency in client communication and escalation management
- Knowledge of pro
ject
management methods and techniques
- Proficiency to supervise, lead and manage staff members effectively
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
- Excellent problem-solving, team management, and time management skills, managing multiple deadlines for self and others
- Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
- Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
- Proficiency to operate independently
- Proficiency with Microsoft products (Excel, Word, etc.)
Operations Supervisor Entry-level role requiring basic skills with moderate level of proficiency. Has general understa
nding
of all operations processing policies and procedures. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Coordinates and leads team efforts. Assists with management decisions and activities and supervises the work efforts of individual contributors. Highly skilled with proficiency in area of specialty. Typically requires up six (6) years of experience and up to one (1) year of leadership responsibility; or equivalent combination of education and experience in an operations processing organization. Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will rece
ive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disabil
ity, age
, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
