Job Description

• TITLE: Director User Experience Designer at Teach For America
• TEAM: Digital Products – User Experience

  REPORTS TO: Senior Managing Director, User Experience Lead

  LOCATION: Flexible

   

  THE ROLE

  We are looking for a talented, skilled, and experienced user experience professional with either a background in User Interface or Interaction design, or strong skills in this area, to join Teach For America as a User Experience Designer. As a User Experience Designer on TFA’s UX team, you will work collaboratively across teams to sustain and transform existing, as well as create new products grounded in participants’ needs. You will be responsible for unpacking, designing, prototyping, testing, deciding, framing, and articulating UX to partners and implementation teams. This position reports to the User Experience Lead.
  THE PERSON

  • UX & Design
    • Engage in various forms of user research to identify, frame, and define user needs for users
    • Experiment and test using multiple methods to understand, problem solve, map, and illustrate said user needs to communicate findings and insights out to partners
    • Design things, systems, and processes to meet those needs rooted in the findings and insights drawn from research, experimentation, and testing activities for development or implementation
  • Professional Needs
    • Collaborate with cross-functional teams across the organization to execute the above-mentioned work
    • Coach, advise, educate, and empower teams you engage with to adopt a user centered mindset serving as a UX ambassador
    • Independently manage and define, with the support of the UXL, your engagement with workstreams
  • Broad capacity breakdowns:
    • User Experience Design 80%
    • Admin 10%
    • Professional Development 10%

   

  THE MUST HAVES

  Prior Experience

  • Experience designing digital products, programs, web applications or websites, and mobile experiences, in a primary UI or UX capacity
  • Experience working with Invision, Sketch, and Zeplin (alternatively, experience with other similar wireframing and design tools, with a desire to learn to use the aforementioned.)
  • Familiarity with Agile software development methods, practices, and related tools
  • Experience working collaboratively with project team units (Product and Project Managers, Developers, Designers, Business Units, etc.)

   

  Work Demands

  • This position is remote though the team currently is all located in the NYC Metro area
  • Occasional travel may be required (1-4 times per year)

   

  Skills

  • Strong understanding and practice of UX, Design methodologies, and relevant adjacent Design disciplines such as User Interface, Information, Navigation, Visual, and Interaction Design, as well as Information Architecture
  • UX & Design
    • Strong ability to architect information and content using a variety of mapping techniques with support and guidance from colleagues
    • Proficiency in building upon and extending brand guidelines, design languages, and visual identities with new digital assets and content
    • Proficiency in exploring and stewarding a broad range of radically different ideas and potential design solutions with clients and colleagues
    • Proficiency in efficiently creating and consolidating UI components, experience elements, and reusable interaction patterns to form coherent design systems, libraries and/or guidelines
    • Strong ability to provide evidence-based design guidance, by assessing and validating specific design concepts and solutions with end-users, peers and client stakeholders
    • Strong proficiency in establishing genuine empathy and appetite amongst colleagues and clients for the needs of the users, customers or audiences of their products & services
  • Collaboration (collaboration and workstream management)
    • Proficiency in shaping and delivering a wide variety of collaborative group activities and workshops with colleagues and/or clients
    • Strong ability to present formally to an audience in a clear, compelling and articulate manner
    • Strong proficiency in actively seeking feedback from peers and colleagues on their own work
    • Strong proficiency in actively providing constructive, actionable critique on the work of others
    • Strong desire to solve problems under their own initiative, and clear comfort with the risk of failure
    • Strong proficiency in flexibly adapting their ways of working as necessary in order to achieve the best results, without simply making it up as they go
    • Strong proficiency in managing their workload efficiently, proactively suggesting solutions to competing demands
  • Mentoring & Teaching (coach, advise, educate, and empower.)
    • Strong desire to proactively improve team morale, motivation and inspire the best in others
    • Ability to support the ongoing growth of colleagues, through informal, ad-hoc advice sessions and regular catchups
    • Ability to formally coach and train colleagues to learn new skills, techniques and ways of working
  • A strong desire to work within a small committed team of UX designers who cover all parts of the UX process (from research through implementation)
  • Desire for living into Teach For America’s core values

   

  Education

  • Bachelor’s degree required.
    • Degree in human-computer interaction, design, cognitive science, psychology, architecture, information management or other related field is a plus.

   

  * We recognize not everyone will have all of these requirements, yet if you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

   

  THE HIRING PROCESS

  Step 1: Phone Screen with the Hiring Manage

  Step 2: Interview with the team

  Step 3: Interview with Executive Vice President

  Step 4: Reference Checks 

  Step 5: Offer

   

  THE TEAM

  The UX team works to identify, frame, define, and problem solve the form, function, and style of TFA’s User Experience. We seek to understand, map, and illustrate our users’ thought processes for how they experience their engagements with us. We then design things, systems, and processes to align what they need to experience with what we want them to experience. Our team works across the organization in established and new workstreams and in multiple capacities from advising to designing to build. The team is currently comprised of 4 designers one of them being the lead and will expand to a 7 person team by mid 2022. Although each User Experience professional works independently managing their workstream, or within their own discipline (UXR/UXD/UXV), we are a closely knit team and seek opportunities for collaboration, support, growth and development with each other.

THE PERKS

By joining staff, you join a network of individuals committed to pursuing equity for all students and developing themselves as professionals in the process. We as an organization value the longevity of our employees and offer a comprehensive and competitive benefits plan. The salary for this position is also competitive and depends on your prior work experience.

NEXT STEPS

Interested in this position? Apply now! Scroll down to the bottom of the page and click Apply. If you still have questions regarding the role, feel free to contact our recruitment team at St*********@te*************.org or visit www.teachforamerica.org/about-us/careers

Colorado, Connecticut, or Nevada Residents: If you are based in Colorado, Connecticut, or Nevada, please click here for total rewards information.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: design, non-profit, and user experience. Salaries: 100,000 and above.

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