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10 Jul 2024

Full-Time Technology Support Specialist | Collegiate High School

humanresourcesNWFSC – Posted by humanresourcesNWFSC –  Niceville, Florida, United States

Job Description

In over 50 years of service, Northwest Florida State College has earned a reputation for educational excellence and community involvement. As part of Florida’s public system of 28 state and community colleges, NWFSC offers bachelor’s degree programs, associate degrees, and certificates.

Salary: $37,063

Job Description:

The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carryout its mission. The Technology Support Specialist is directly accountable to the Technology Service Delivery Manager for the following duties and responsibilities. The Technology Support Specialist assists the user community with any questions or problems utilizing campus technology resources.

  • Provide technical assistance and support for questions and issues related to computer systems, software, and hardware.
  • Install, modify, and repair information technology hardware and software.
  • Act as the first line of defense against potential security issues.
  • Maintain technology inventory records and technical documentation.
  • Assume responsibility for ensuring customer issues are properly resolved in a timely manner.
  • As a part of the college’s risk management tool annual mandatory compliance training is required.
  • Perform other duties as assigned by the Chief Information Officer

Benefits

  • College paid health insurance for employee, dependent coverage at employee’s expense
  • College paid basic life insurance for employee, additional coverage for employee and/or dependents at employee’s expense
  • College paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
  • Optional dental and vision insurance at employee’s expense
  • Sick and Annual (Vacation) Leave accrual
  • Time off for designated holidays, winter break, and spring break
  • 36-hour work week
  • Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events

Requirements:

  • Associate degree from an accredited college or university and one year of experience in computer configuration and installations.
  • Quantifiable experience as described above can substitute on a year-for-year basis for the required college education.
  • A+, Network+, MCP, MCSE, and/or similar certifications desired.
  • Knowledge of network operations, procedures, and equipment.
  • Knowledge of problem-solving techniques.
  • Knowledge of computers and software.
  • Ability to process information logically and solve problems.
  • Ability to monitor and resolve problems.
  • Ability to identify and define user hardware/software needs.
  • Ability to communicate effectively.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to lift and carry 35 pounds.
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How to Apply

Application Instructions: All sections of the application must be completed. Please provide a complete application package that includes all of the following:
  1. NWFSC Application.
  2. Resume.
  3. A cover letter explaining why you consider yourself qualified for this position.
  4. Copies of unofficial transcripts.
Apply Here   If you are disabled and need accommodations in order to participate in the application/selection process, please notify Human Resources before the specified closeout date. All qualified persons will be considered on an equal basis. Any applicant's grievance should be addressed to the Human Resources Executive Director. Northwest Florida State College does not discriminate based on age, color, ethnicity, race, national origin, disability, marital status, pregnancy, religion, genetic information, sex, gender, or any other legally protected classification in its employment practices or its educational programs or activities. In accordance with the Americans with Disabilities Act, NWFSC strictly prohibits the discrimination against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other terms and conditions of employment.  Preference will be given to eligible veterans and spouses of veterans for Career Service positions. NWFSC is an Equal Access/Equal Opportunity Institution and a Drug Free Workplace.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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