Job Description

LOCATION

This role offers work from home flexibility of up to 2 days per week

SUMMARY

Serves as a team contributor with expertise in ICE (formerly Black Knight) applications responsible for formulating systems scope and objectives relative to a client organization’s business plan and industry requirements. Acts independently or as a member of a project team responsible for providing business and technical guidance concerning several applications including Servicing Digital, API Gateway, MWS, BK Portal iDisburse, eCDE, Active Directory, SharePoint, Certificates, SSO. This position provides second level client support, leads the Client Support training initiatives, manages high severity issues, and works closely with all Product Management representing all or our client’s production issues related to the listed applications.

RESPONSIBILITIES

• Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
• Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
• Creates detailed specifications from which coding and/or configurations will be written
• Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
• Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests
• Consults directly with the client and may travel to the client site
• May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
• Performs other related duties as assigned

MINIMUM REQUIREMENTS

• Bachelor’s degree or the equivalent combination of education, training, or work experience
• Requires 10+ years of analytical and/or technical consulting experience
• Experience working in a technical client facing role
• Mortgage industry experience
• Experience with ICE (formerly Black Knight) products, services, and capabilities

PREFERRED QUALIFICATIONS

• Minimum of five years actual experience in mortgage banking, MSP (Cash) or a technical position supporting the business of mortgage banking
• Minimum 3 years Supervisory / Management experience
• Prior experience in developing, hosting training courses
• Detailed knowledge and technical experience with Servicing Digital, API Gateway, MWS, BK Portal iDisburse, eCDE
• Proficiency in quality management methods, tools, and technologies
• Awareness of system-development protocol
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

Black Knight carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time. Salaries: Less than 20,000.

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