| Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. JOB FAMILY DESCRIPTION Serves as a team contributor responsible for LOS setup and configuration for Black Knight’s Originations Technologies division. This role is entry-level and does provide extensive training. Responsible for providing technical guidance concerning the business implications of Black Knight’s LOS, Empower and provides technical consulting of clients on comp lex projects. GENERAL DUTIES & RESPONSIBILITIES - Works individually or within a team on technology business consulting projects to meet specific client requirements.
- Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
- Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
- Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
- Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained.
- Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
- Consults directly with the client and may travel to the client site.
- May serve as pre-sales support specialist when needed.
- May require travel.
- Performs other related duties as required.
EDUCATIONAL GUIDELINES A Bachelor’s degree or the equivalent combination of education, training, or work experience. ADDITIONAL EXPERIENCE REQUIREMENTS - Knowledge of the mortgage process is a plus
- Technical aptitude with the ability to learn complex technical solutions
- Knowledge of software configurations is a plus
- Client facing/prior consulting experience is desired
- Ability to travel up to 25%
GENERAL KNOWLEDGE, SKILLS & ABILITIES - Familiarity with Black Knight products and services (Empower) is a plus
- Awareness of system-development protocol is a plus
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
- Ability to persuade and influence others on the best approach to take
- Is resourceful and proactive in gathering information and sharing ideas
Technology Business Consultant I Entry-level role. Basic skills with moderate level of proficiency. Generally performs tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of demonstrated business analysis/consulting experience and demonstrated technical capabilities. Although target pay range may vary by work location, a representative pay range for Colorado residents is: $55,000 – $75,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus. Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
