JOB FAMILY DESCRIPTION

The Technical Network Advocate is responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides technical direction while guiding clients through the implementation of software products. This position handles complex escalations for technical/network issues including connectivity, file transfer, and EDI support. Participates in rotational on-call support.

GENERAL DUTIES & RESPONSIBILITIES

• Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.
• Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
• Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Prepares and updates written material and explanations to accompany systems, programs, and program changes.
• Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
• Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.
• Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.
• Provides vendor relations and client support, training and testing within the area of expertise.
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
• Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

• Serves as an intermediary during technical discussions
• Preparation and review of trending statistics
• Understanding of file monitoring and management; MPLS, NDM, Cisco and WAN preferred
• Understanding of Mainframe system
• Understanding of file management and data movement processes preferred
• Familiarity with Web Service calls preferred
• Familiarity of AWS preferred
• Understanding of Networks and network configurations preferred
• Strong Technical and Analytical background
• Ability to interact with all levels of management

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of mortgage and home equity servicing industry preferred
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Familiarity with Black Knight products and services preferred
• Proficiency in Microsoft Office and e-mail software applications
• Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
• Ability to perform analysis, solid decision-making and problem solving skills
• Ability to use effective listening skills to develop understanding of user questions or problems
• Ability to rely on experience and judgment to plan and accomplish goals
• Ability to establish and manage priorities effectively
• Ability to demonstrate interpersonal and teambuilding skills and manage conflict
• Excellent verbal and written communication skills to non-technical and technical audience members
• Ability to establish and maintain effective working relationships with employees, clients and the public

JOB FAMILY LEVEL

Advanced level role. Possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately to highly complex projects. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays significant knowledge of the business area to resolve problems on an ongoing business. Generally works on multiple projects at a time as a project team member, and occasionally as a project team leader. Typically requires six (6) or more years of experience in a relevant business analysis/consulting role and demonstrated experience as the project team leader for a large project.

Although target pay range may vary by work location, a representative pay range is $70,310 to $9 6,670. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.