PJ → 
Full-Time Supervisor, Billing
Job Description
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose
| Coordinate, plan and supervise personnel as required to complete the daily activities of Billing and Mail Processing Services (3rd party). Collaborate with Billing Process Lead along with other departments and employees in order to develop improved processes and procedures in an effort to obtain operational excellence. |
Principal Accountabilities
| Time % | End Results |
| 50% | Supervision: Supervise, plan and organize the daily activities and work processes of billing staff. Ensure that daily work is completed efficiently, timely and accurately and that company and departmental goals are achieved. Ensure that all customer communications, both verbal and written meet quality expectations and comply with all federal, state, local regulations and Company standards. · Accountable for staff performance, including quality and quantity of work. · Reduce Unitil’s financial exposure by ensuring adherence to rules and regulations as they relate to billing and ensure the timely processing of transactions. · Ensure that the company is in compliance with all applicable regulations by maintaining a thorough knowledge and understanding of client company tariffs, Sarbanes Oxley audit procedures, regulatory requirements, and Revenue and Receivables document as they apply to the billing functions. · Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. · Determine departmental goals and objectives; develop policies for billing, including but not limited to, corrected bills, bill adjustments, net metering, edit processing; implement effective record keeping methods. · Ensures area is adequately staffed on a day to day basis and that all personnel are trained. · Exercises managerial authority concerning staffing, hiring, performance appraisals, promotions, and terminations. · Provide advice and direction to staff on disputes, and complaints as they relate to billing, and mail operation. |
| 20% | Operational Performance: Direct responsibility for customer billing and ensure that all billing, are effective and processed within the company tariff, Sarbanes Oxley audit procedures, regulatory guidelines and requirements. Direct collaboration with Key Stakeholders, to include: Rates, Reconciliation, CSO, Metering, and Accounting, and the operating companies to ensure that critical customer and billing information is communicated effectively to ensure continuous workflow efforts. · Prepares, maintains and analyzes monthly reports and statistics directly related to areas of responsibility in order to measure department performance and financial results. · Maintain reports including billed and unbilled receivables, adjustments and re-billings to comply with Sarbanes-Oxley requirements and our Internal Controls. · Work closely with the IS Department on programs that relate to billing and mail processing and ensure that CIS changes and programs are thoroughly tested and implemented according to Company standards and in accordance with tariff and regulations. · Work closely with Energy Measurement Control Department and AMI Systems Specialist to ensure the accurate and timely delivery of meter readings. · Successfully investigate, analyze, and resolve directly or coordinate the resolution of the more difficult customer service issues and regulatory complaints, as they relate to billing and mail operation are completed in a timely manner. · Monitor and track budgeted and associated department expenditures. · Maintain a professional relationship with external vendors in order to ensure that the company receives cost effective products and services. |
| 30% | Leadership: Develops and maintains a high performance work force; acknowledges and rewards employee’s strengths and accomplishments. Fosters a work environment of commitment and achievement, setting high performance standards, and providing the direction, training, and development needed to achieve these standards. Articulates and generates enthusiasm for the Company’s mission and goals. Leads by example; demonstrates a strong commitment to Unitil’s Core Principles and values and instills this same commitment in all employees. · Identifies essential skills, provides appropriate training, and clearly articulates expectations for conduct and performance. · Works to maximize collaboration, teamwork, empowerment, achievement and responsibility. · Communicates openly by regularly discussing department expectations, company strategic plans and goals and encouraging two way communications and incorporating their feedback. · Confronts issues, addresses conflict, resolves problems and recommends solutions, which may sometimes require taking a tough principled stand, even if unpopular. · Provide leadership and guidance and promote positive working relationships. · Demonstrates self-awareness, self regulation, passion, empathy, and social skills when interfacing with co-workers and subordinates. |
| As Needed | Capitalizes on unplanned opportunities and responds to unforeseen situations; undertakes and completes assignments and special projects as assigned by management. |
Qualifications
| · A Bachelor’s degree in Business, Accounting, or equivalent, · Superior Customer Service and Interpersonal Skills · Proficient PC Skills, including keyboarding, Microsoft Word, and Excel · Demonstrated abilities in implementing change and creative problem solving. · Demonstrated reliability and flexibility. · Must have strong knowledge of practices and procedures related to utility billing. · Excellent organizational and analytical skills · Supervisory and/or equivalent Leadership experience preferred |
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
How to Apply
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