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13 Aug 2024
Full-Time Solutions Director
Job Description
The Solutions Director will set the vision and guide the direction of the product strategy and development efforts for their solution (s). They oversee the solution’s lifecycle, define the basic requirements, and align the solution vision with the company’s overall vision and strategy. They define markets and strategies based on experience and contact with customers, prospects and internal stakeholders. The Solutions Director must possess a unique blend of business and technology savvy; a big-picture vision, and the drive to make that vision a reality. This role must spend time interacting with clients to understand their problems and set solution positioning to grow the market.
The Solutions Director must be able to communicate with all areas of the company. They will work with other company leaders and cross-functional teams to determine the solution needs. One of the most important relationships will be with the VP/GM of the solution. It is important that these roles are aligned on the solution vision and roadmap as well as the resources needed to achieve the expected outcomes. The role also works closely with the marketing and sales departments to define the go to market plans, helping them understand the solution positioning, key benefits and target customer. They will be responsible and accountable for the execution of the solution roadmap and work closely with the engineering team to deliver.
Your Impact:
- Managing the entire solution line life cycle from strategic planning, tactical execution of the roadmap, launch, and end-of- life
- Manage and guide a team of solution managers
- Drive cross-sell focus and initiatives for the solution through integrations and positioning
- Identify upsell opportunities for the solution
- Balance the roadmap with the appropriate engineering allocation mix based on solution maturity and target allocations for incremental enhancements, upsell and cross-sell
- Conduct substantive market research to support solution and marketing priorities with data
- Analyze potential partner relationships and acquisition opportunities for the solution suite
- Specify market requirements for current and future solutions by conducting market research supported by on-going visits and meetings with customers, prospects, and internal stakeholders
- Attend user groups, tradeshows, and conferences as necessary to gather information
- Develop a vision and roadmap for the product Iine
- Develop a marketing plan and work closely with the Product Marketing Manager to implement and execute
- Provide input to the sales plan and work closely with sales and client success to help implement and execute
- Develop a product strategy plan and direct the product management staff to implement and execute
- Collaborate with the product strategy department to improve existing processes, make recommended changes and enable the team to grow and scale
There is no perfect candidate, but we are looking for:
- Bachelor’s degree infields relating to business, marketing, or social sciences or comparable experience preferred
- 8+ years of related industry or position experience such as product management or broad business management
- Product Management experience required
- Knowledgeable in marketing trends
- Experience with market and customer research
- Strong operational background and track record of making data-driven decisions
- Must be able to meet deadlines
- Excellent interpersonal and written communication skills
- Self-starter and results oriented
- Ability to work effectively within a team
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation and Benefits:
- Estimated Salary Range: $119,100 to $181,100 annually, The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more.
What is our hiring process?
- Introductory Call with a member of our Talent Acquisition team.
- First Interview with the Hiring Manager
- Second Interview- Panel Interview with up to 4 CivicPlus Team Members
- Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
- Offer
Please note that the specifics of this process may vary based on the position you’re applying for.
About CivicPlus:
CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone.
Employment Practices
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Re********@ci*******.com with any information you may have.
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