JOB FAMILY DESCRIPTION

Black Knight is introducing an exciting new Servicing Intelligence tool to our Servicing suite of products. We are looking for a Product Manager to own the development and roll out of this new cloud based, sub-servicer offering. They will define product roadmaps to meet market requirements by considering position in life cycle, product profitabili ty, pricing strategies, client satisfaction, and sales success rate.

GENERAL DUTIES & RESPONSIBILITIES

• Manages product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans.
• Prepares and presents product roadmap reviews as well as providing product’s general strategic direction.
• Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.
• Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions.
• Acts as product launch manager when appropriate for new products or rollouts of major releases.
• Collaborates with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal).
• Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process).
• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
• Presents product information and industry thought leadership to external audiences in webinars and client conferences.
• Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.

EDUCATIONAL GUIDELINES

Bachelor’s degree in business, marketing, or the equivalent combination of education, training, and work experience.

ADDITIONAL REQUIREMENTS

• Prior Mortgage or Home Equity Servicing experience highly preferred
• Functional knowledge in the following area(s) may be required:
• Customer Service
• Default
• Escrow
• Special Loans
• Investor
• Year End
• Cash

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Thorough knowledge of Black Knight Servicing products is a plus
• Experience in the mortgage servicing industry is strongly desired
• Experience working with cloud based technologies is preferred
• Agile methodology experience is desired
• Knowledge of financial services industry and associated products
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Experience rolling out and developing software solutions
• Strong technical aptitude

Product Manager III

Advanced managerial role that manages activities of an entire product line through several product managers. Establishes operational objectives and work plans and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Manages the product revenue and profitability for the assigned product line(s). Completes product investment and profitability analyses, win/loss analyses, business alliance management of key partners and product ma nagement metrics. Regularly interacts with senior management or executive levels on matters concerning products and/or clients. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. This level requires the ability to communicate with all levels of management. Typically requires a minimum of ten years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience. Pragmatic Marketing certification or equivalent is preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.