At Avita, you can be the care. Compassionate care is at the heart of everything we do. As the largest independent nationwide provider of pharmacy services and solutions for Ryan White/STD Grantees, AIDS Service Organizations, and Federally Qualified Health Centers, Avita provides individually focused pharmacy services, support, and advocacy for our patients and covered entity partners. Join Avita and get inspired to be the care that unlocks the full potential of health for all.We offer excellent benefits including medical, dental, 401k, vision, pet insurance, life insurance, FSA, HSA, award recognition, professional development, and career growth opportunities.The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software issues. The ideal candidate will be an articulate problem-solver who works well with others.This position can be based remotely at a home office, but will require working at our Baton Rouge, LA facility on an as-needed basis (approximately one day per week.)Must be available to work Mon. through Fri. from 8:00am to 5:00pm (central time) and must be willing and able to commute to our Baton Rouge, LA facility on a regular basis.
About the Role:
- Win10 and Office 365 support at a journey-level
- Troubleshoot, diagnose, and resolve technical hardware and software issues including but not limited to Microsoft 365
- Determine the best solution based on the issue and details provided by customers
- Clearly walk the customer through the problem-solving process
- Follow-up on outstanding requests and ensure timely resolution
- Direct unresolved issues to the next level of support
- Utilize Avita’s IT ticketing system in accordance with standard operating procedures and best practices
- Provide a positive customer experience by clearly communicating technical guidance to nontechnical customers and quickly resolving issues
