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27 Jul 2021

Full-Time Service Desk Engineer II

Avita Pharmacy – Posted by AC_AvitaPharmacy Baton Rouge, Louisiana, United States

Job Description

Job Description

At Avita, you can be the care. Compassionate care is at the heart of everything we do. As the largest independent nationwide provider of pharmacy services and solutions for Ryan White/STD Grantees, AIDS Service Organizations, and Federally Qualified Health Centers, Avita provides individually focused pharmacy services, support, and advocacy for our patients and covered entity partners. Join Avita and get inspired to be the care that unlocks the full potential of health for all.We offer excellent benefits including medical, dental, 401k, vision, pet insurance, life insurance, FSA, HSA, award recognition, professional development, and career growth opportunities.The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software issues. The ideal candidate will be an articulate problem-solver who works well with others.This position can be based remotely at a home office, but will require working at our Baton Rouge, LA facility on an as-needed basis (approximately one day per week.)

Must be available to work Mon. through Fri. from 8:00am to 5:00pm (central time) and must be willing and able to commute to our Baton Rouge, LA facility on a regular basis.

About the Role:

  • Win10 and Office 365 support at a journey-level
  • Troubleshoot, diagnose, and resolve technical hardware and software issues including but not limited to Microsoft 365
  • Determine the best solution based on the issue and details provided by customers
  • Clearly walk the customer through the problem-solving process
  • Follow-up on outstanding requests and ensure timely resolution
  • Direct unresolved issues to the next level of support
  • Utilize Avita’s IT ticketing system in accordance with standard operating procedures and best practices
  • Provide a positive customer experience by clearly communicating technical guidance to nontechnical customers and quickly resolving issues

How to Apply

Click Link to Apply:

    About You:
  • Associate's degree (or higher) in Computer Science or closely related field of study preferred
  • 2+ years of IT Call Center experience preferred
  • 4+ years of experience providing direct customer service at Tier 1 and/or Tier 2 level; two of which must have been during the last five years
  • Excellent verbal and written communication skills
  • Exceptional listening, problem-solving, negotiation, analytical, and critical thinking skills
  • Availability Monday through Friday from 8:00am to 5:00pm central time
  • Basic knowledge of ITIL concepts and strong knowledge of comprehensive IT support
  • Strong knowledge and experience with Microsoft 365 and Active Directory
  • Customer-focused with a passion and drive for customer satisfaction and delivering business value
  • Journey-level hardware and software hands-on knowledge
  • Journey-level troubleshooting skills
  • ITIL Foundation Certification preferred
  • Pharmaceutical software experience/knowledge preferred
  • Must be willing and able to commute to, and work at our Baton Rouge, LA facility on a regular basis as needed
Avita is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Avita does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.  

Click Link Below to Apply:

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Baton Rouge, Information Technology, IT, and Semi-Remote. Salaries: Not Disclosed.

Job expires in 29 days.

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