| Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. GENERAL DUTIES & RESPONSIBILITIES Resource Manager for all Product Owners aligned to an Operational Value Stream Actively partners with Portfolio Leadership to ensure Product Owners are aligned towards achieving business objectives of Value Stream Actively partners with Agile Coach, SM Lead and RTEs on mentorship and training opportunities Mentors and develops Product Owners Guides Product Owners in how to execute on agile principles and processes Guides Product Owners in breaking out Features and Capabilities into effective Stories and Acceptance Criteria Use SAFe metrics to coach Product Owners to identify and prioritize improvement opportunities Knowledgeable in scaling and connecting work - Collaborates and effectively solves internal barriers with large cross-functional teams to accomplish company goals.
- Communicates effectively to senior management the achievements and performance levels of the team.
- Communicates to subordinates to provide job-related information as well as changes to company policies and procedures, and any general announcements.
- Understands each employee’s skills and proficiencies, provides coaching and career development, assists in setting performance and employee development objectives, and conducts performance appraisals and talent management.
- Recruits new staff as needed.
- Manages revenue, expense and personnel budget requirements.
- May contribute to strategic planning and large-scale operational deployment.
- Performs additional related duties as assigned.
GENERAL KNOWLEDGE, SKILLS & ABILITIES - Knowledge of Black Knight products and services preferred
- Seasoned servant leader who develops other leaders
- Cultivates an environment of trust and embraces and welcomes diverse opinions
- Understands SAFe/Lean-Agile principles and practices and can adapt to both team and train level activities and practices
- Knowledge of the mortgage and/or financial services industry preferred
- Excellent leadership, employee development, mentoring and coaching skills
- Ability to interact and negotiate with all levels of management and staff to resolve issues efficiently and to reach agreement when there are widely differing viewpoints
- Excellent analytical, problem-solving, decision-making, team, conflict management, organization, and time management skills
- Excellent verbal and written communication skills
- Ability to interact effectively with executives at both Black Knight and clients
- Ability to set clear expectations, manage team performance, motivate and develop staff with multiple skill levels, and build high morale among team members
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature
JOB FAMILY LEVEL Senior managerial role. Manages, perhaps through subordinate managers/supervisors, professional services employees from technical and/or non-technical disciplines with responsibility for results including costs, methods, timeframes, and quality. Involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or clients. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. Th is level requires the ability to communicate with all levels of management. Typically manages a staff of up to 50 employees of multiple functional and technical specialties. Typically requires ten (10) or more years of experience in professional services, project management or application development and five (5) or more years of management responsibility. Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
