Job Description

Job Description:

SUMMARY

As a Senior Messaging Engineer you will perform installation, configuration, administration, maintenance, and support for all email and messaging products, such as Microsoft Exchange, Cisco ESA appliances, Microsoft 365 products such as Exchange Online and Teams.

LOCATION

Onsite work from our Jacksonville, FL or Atlanta, GA office is required with work from home flexibility of up to 2 days per week.

RESPONSIBILITIES

Defines the business requirements for the organization’s email and messaging solutions, which involves working with end-users to develop specifications
Performs installation, configuration, administration, maintenance, and support of email and messaging products, such as Microsoft Exchange, Cisco ESA appliances, Microsoft 365 products such as Exchange online and Teams
Evaluates and recommends associated hardware, software and cloud solutions based on the business requirements and user needs
Ensures optimum access to 24×7 email and messaging environment and integration among email and messaging systems
Provides technical leadership in the design, development, and promotion of selected email and messaging strategies
Works closely with Tier 1 support staff to solve system problems
Provides technical support on email/messaging related issues
Prepares documentation that will assist in the administration and maintenance of the email and messaging environment
Serves as a lead or point of escalation to Messaging Team
May serve as an internal consultant to developers, assisting them in the area of WANs, LANs, and telecommunications concepts as they relate to the email and messaging systems
May be required to be available for after-hours support of email and messaging systems
May provide email and messaging solutions for clients
Performs other related duties as assigned

MINIMUM REQUIREMENTS

Bachelor’s degree or the equivalent combination of education, training, or work experience
Requires 10+ years of experience with email/messaging/groupware technologies, tools, and hardware/software platforms
Experience working with Microsoft Exchange and Microsoft 365 products such as Exchange online and Teams
Skill in messaging automation and scripting using PowerShell and other scripting tools/languages
Experience with Cisco ESA / IronPort appliances in both cloud and on-prem environments
Demonstrated understanding of DMARC, DKIM, and SPF

PREFERRED QUALIFICATIONS

Knowledge and skill in MS Windows operating system and MS Exchange in clustered server environments
Skill and experience migrating a large corporation from one messaging system to another, GSuite to Exchange on-line, tenant to tenant, onprem to cloud
Knowledge and skill in SMTP mail routing, DNS, and Active Directory
Experience with Amazon SES
Knowledge of basic networking methodologies and techniques
Skill and experience in configuration and administration of Microsoft Teams and mobile device management
Knowledge and experience with 3rd party CRM tools such as HubSpot and SendGrid
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Willingly shares relevant technical and/or industry knowledge and expertise with other resources
Excellent decision-making, problem-solving, prioritizing, multi-tasking, team, and time management skills
Requires a high degree of human and customer relations skills
Ability to work with vendor personnel to resolve problems and issues on behalf of the client or the company

Black Knight carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time. Salaries: Less than 20,000.

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