Full-Time Senior Account Manager
Job Description
Magnet Media is seeking a Senior Account Manager to oversee project execution during the post-sales process, while ensuring client satisfaction, client retention, revenue achievement and identifying growth opportunities.
This position reports to the SVP of Accounts & Operations, and acts as a liaison between the client and all the internal groups executing the projects.
This is an exciting opportunity for a confident, dynamic, organized, self-starter with experience in project and account management, to work in a fast paced environment on various projects.
Responsibilities will include:
- Leads overall day-to-day account/client needs including all project management-related tasks that serve as the foundation of operational excellence (status docs, project/budget trackers, timeline management, internal/external team meetings etc)
- Plans, leads, and provides actionable follow-ups for client meetings and calls
- Responsible for tracking timelines and deliverables that are identified in the post-sale handoff, while ensuring they meet client expectations and company standards.
- Understands client-specific KPIs/Objectives and ensures strategy and tactics tie back to those objectives.
- Posses a firm grasp of Magnet Media’s offerings, including the ability to identify key upselling opportunities.
Desired Skills & Experience:
- 5-7 years experience in an account management role.
- Experienced in client interaction and working with cross-functional internal teams.
- Highly organized, detail-oriented with strong written and interpersonal skills.
- Impeccable communicator who can diplomatically navigate challenges.
- Ability to manage various projects simultaneously and adapt to changing deadlines and priorities.
- Ability to think strategically in regards to a client’s long-term goals.
- Outgoing and charismatic, able to be heard among strong personalities. Ability to handle difficult situations with ease.
Life at Magnet: Some Final Thoughts…
Since our inception 20 years ago, we’ve continued to uphold our original mission of telling stories that matter, so that we live in a more inclusive and equitable world. This means having an intentional focus on including people of color, veterans, LGBTQIA+, people from different faiths, cultures, and religions…as well as people from different backgrounds and experiences: up-and-coming artists and digital strategists, seasoned professionals in the twilight of their careers, single dads and moms, little people, parents returning to work after raising children…from brand new citizens to those whose family came over on the Mayflower, from junior protegés to sage, experienced talent. Ideas that originate from inclusive, diverse teams are the fuel that drives our most meaningful storytelling.
At Magnet, you’ll find talents from around the world with a variety of experiences bonding over coffee, video games, books, pets, sports, interior design, music, the latest meme or streaming series. We believe in working smart, and prioritizing our mental health, that’s why we require our team members to take paid “self-care” day once every quarter. We also enjoy getting together (when health and safety permit!) company-wide lunches every month, social outings every quarter, and bi-annual gatherings designed to destress and catch up with each other.
Headquartered in New York City, currently operating remotely.
How to Apply
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