Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

Job Family Description
Assists with the execution of Black Knight’s internal and external media strategies and public relations efforts. Manages Black Knight’s various social media presences. Works on multiple, moderately complex to complex projects as a team member and periodically as a project leader and subject matter expert. Will interact with execut ives, management and clients.

General Duties and Responsibilities
* Manages social media ecosystems, including monitoring and tracking for mentions and intelligence gathering for Black Knight and other key accounts
* Assists in the execution of both internal and external public relations and communications strategies, including employee communications, press releases and media outreach.
* Delivers and provides information to a wide variety of audiences regardless of topic and effectively deals with issues that are confidential and sensitive in nature.
* May interact with various media and business outlets to increase visibility and awareness of Black Knight’s brand.
* Synthesizes complex information into a variety of communications pieces, including press releases, social media posts, newsletters, emails, blog posts, thought leadership articles, executive statements and other communication pieces based upon input from various sources inside and outside of the organization.
* Serves as a digital community manager and liaison between the public and Black Knight; knowledgeable of customer service and able to manage incoming inquiries in a timely manner.
* Researches reporters, including background, recent stories, contact information
* Researches, builds and cleans media lists for specific outreach initiatives
* Assists with the development of public facing data reports.
* Effectively identifies and prioritizes multiple, high-priority projects, initiatives and stakeholders that are guided by organizational strategies.
* Manages the internal communications platform and curates content for employee engagement
* Manages media relations monthly reporting
* Assists with media training sessions.
* Manages social media analytics for reporting to business units on marketing impact
* Performs other related duties as assigned.

Educational Guidelines
Bachelor’s degree in Public Relations, Communications; or the equivalent combination of education, training and work experience. Advanced degree (e.g., M.S. degree) desirable but not required.

General Knowledge, Skills & Abilities
* Knowledge of standard concepts, practices, and procedures of public relations
* Excellent oral and written communication skills to technical and non-technical audiences of various levels within Black Knight’s or outside the organization (executives, regulators, clients, etc.)
* Strong and demonstrable understanding of social media platforms, including but not limited to LinkedIn, Facebook, Twitter, Instagram and Reddit.
* Evidence of strong social media skills including: content creation, content sharing and research
* Experience with B2B public relations efforts
* Ability to adapt approach and deliverables in according to new circumstances
* Applicable knowledge of social media best practices
* Knowledge of housing and mortgage finance industries is preferred with a strong grasp of strategic PR and communications concepts
* Ability to establish and maintain effective working relationships with employees, customers, media and general public
* Advanced writing skills and ability to develop thought leadership articles to present to senior management
* Familiarity with media measurement and social media management platforms preferred
* Strong writer (samples required) with proven ability to write for social media
* Strong editing skills, with thorough knowledge of AP style
* Ability to satisfy internal client needs and represent company’s best interest
* Ability to establish and maintain effective working relationships with employees, customers and public
* Advanced knowledge of Microsoft Office tools and Office 365 interface, with experience in managing internal communications platforms, such as Yammer

Public Relations Consultant II
Intermediate level role. May mentor staff. Assists in establishes strategic plans and objectives for the department while ensuring the department meets its objectives. Works on multiple, moderately-complex to complex projects as a team member and periodically as a project leader and subject matter expert. May interact with executives, management and clients. Typically requires a minimum of five (5) years of experience in a public relations role with previous experience leading projects. Prior experience in the mortgage industry is preferred.

Experience with proactive media outreach and leveraging media relationships with various outlets.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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