Job Description

We are looking for a talented Project Coordinator to join our team specializing in service operations for our Cummins Sales and Service business in West Valley, UT.

In this role, you will make an impact in the following ways:

* Communicate effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

* Manage conflict – Handling conflict situations effectively, with a minimum of noise.

* Customer focus – Building strong customer relationships and delivering customer-centric solutions.

* Tech savvy – Anticipating and adopting innovations in business-building digital and technology applications.

* Instill trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

* Diagnostics Application – Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

* Warranty Process – Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

* Technical Escalation – Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

* Service Documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

* Electronic Service Tool Development – Explains scope of all primary electronic troubleshooting tools to understand which tools are applicable; identifies clear and robust design requirements by following the required process to ensure design meets or exceeds requirements; develops and executes test plans to validate the service tool.

To be successful in this role you will need the following:

* Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

* Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

* Customer focus – Building strong customer relationships and delivering customer-centric solutions.

* Resourcefulness – Securing and deploying resources effectively and efficiently.

* Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

* Manages conflict – Handling conflict situations effectively, with a minimum of noise.

* Schedule Management – Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.

* Scope Management – Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.

* Project Resource Management – Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

* Project Issue and Risk Management – Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

* This is an onsite position at a client site which is 1 hour South of the West Valley Branch location.

* Locally valid driving permit

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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