JOB FAMILY DESCRIPTION

Completes various on-site consulting engagements centered on mortgage servicing operational practices and implementation activities. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training nee ds, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the customer, users, and consultants.

GENERAL DUTIES & RESPONSIBILITIES

• Compiles and analyzes customer data, and reports in preparation for on-site engagements.
• Completes consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data on-site in client’s operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
• Prepares and delivers to clients a written report detailing information on observations, recommendations, work completed, pending work, and clients’ on-going responsibilities.
• Monitors the engagements’ progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
• Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
• Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing Black Knight relationship.
• Develops procedures, flowcharts and other consulting materials as required by the engagement assigned and devises and/or modifies
• processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ Black Knight products.
• Assists other Black Knight departments by providing professional and industry expertise as needed.
• Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
• Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
• Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
• Assist clients with implementing configuration changes identified during user acceptance testing and in production.
• Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
• May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
• Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

• Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred
• Previous consulting experience preferred
• Data Mapping experience preferred
• SQL experience desired
• Passport and BDE knowledge is a plus
• Previous loan acquisition and implementation experience preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
• Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
• Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
• Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
• Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Strong analytical skills used to determine client business needs and requirements

Product Consultant III

Advanced professional role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross training to others. Has working knowledge of company products and services. Supports medium-complexity products and/or services and has an introductory knowledge of all Black Knight products and services offered to the assigned clients, customers, etc. Effectively communicates with all levels of technical and non-technical personnel. Consults with senior peers on complex processes to learn through experience. Typically requires seven (7) or more years of experience in a product support role, with a minimum of five (5) years of managerial level experience and/or Black Knight product experience preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.