Job Description

Summary

In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, The Permitting Division of the King County Department of Local Services is recruiting for a Permit Technician who will provide a high level of customer service. The Permit Technician performs a wide variety of technical and specialized duties in support of the Permitting Services work group.

Our ideal candidate works well in a team environment, enjoys working with the public, and will establish and maintain effective relationships while being customer service focused.

About the Department of Local Services:
King County is the local service provider for the roughly one quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director’s Office, and the Road Services and Permitting Divisions. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas.
 
To learn more about the Permitting Division please visit our website at King County Permits.
 
Our commitment to Equity, Racial and Social Justice:
The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work.  Our commitment to “True North” values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose.  Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and we remain steadfast in our efforts to create a positive impact for our employees and communities alike.

Job Duties

Applying equity, racial and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

• Accounts Receivable /Financial: Calculate and assess fees. Process check and credit card payments using specialized computer software system. Process complex multi-step financial transactions. Maintain daily records of receipts and electronic payments. Perform reconciliation of daily payment transactions. Prepare bank deposits. Research and resolve discrepancies. Process refunds. Process past due account collections. Respond to customer disputes. Process legal documents including financial guarantees and liens.
• Accounts Payable & Purchasing: Procurement of good and services obtaining associated approvals. Manage payment of invoices and expense reimbursements, assign account codes, and provide justification for purchases in compliance with King County policies. Administer King County P-Card program purchases and perform account reconciliation in Oracle EBS iExpense. Create purchase and/or payment requisitions using Oracle EBS iProcurement. Manage employee training and conference registrations and travel accommodations following King County and departmental policies. Keep accurate and complete records.
• Permit & business license application processing: Assist customers with application process. Receive and screen application materials and determine application acceptance. Categorize applications, create system records, enter permit details, and route applications for review. Calculate and assess fees. Track and update permit records received using multiple systems. Verify permit issuance requirements are met, issue approved permits, and provide information to applicants. Receive and review extension applications, make determinations, and issue permit extensions. Prepare legal documents including liens, agreements, financial guarantees, and bonds. Process legal documents for recording.
• Permitting Services support:  As a member of the Permitting Services group, this position will be responsible to cross-train with other Permit Technicians and support the various functions of the team.
• Communication:  Provide clear verbal and written communication to customers and team members. Communicate on the job in ways that reflect well upon King County and the department.
• Billing:  Process monthly billings for permit fees and civil penalties involving verifying information, printing, stuffing envelopes, mailing invoices, and responding to customer inquiries.
• Customer Service:  Assists customers in person, over the phone and by email. Provide customer information about the permitting process requirements, online services, fees, business licenses, general inspection questions, permit status, and a wide variety of general questions. Identify problems, perform research, resolve issues, and communicate with customers. Consult with other departments to resolve issues. Keep detailed records.
• Other duties: Processing notices for mailing, processing incoming/outgoing mail. Other responsibilities may involve projects, and other duties as assigned by the supervisor.
• Telework/Office work: This is currently a hybrid position that performs work both in the office and teleworks from home. You will be required to perform in person customer service and in-office duties on a regular basis one to two days per week. In office requirements may change depending on workplace needs.

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications:

• Experience providing excellent customer service including analyzing, researching, and solving complex problems while maintaining positive customer relationships.
• Solid computer skills including intermediate level using Excel, Word, Outlook, SharePoint, or other software applications relative to the position.
• Professional experience performing check and electronic payment processing, reconciliation of daily transactions, and preparing bank deposits.
• Professional accounting or bookkeeping knowledge and experience performing accounts payable, accounts receivable, and entry of complex multi-step financial transactions using specialized software.
• Ability to use initiative and judgment interpreting policies, rules, and guidelines.
• Demonstrated ability to work as an effective team member in an environment with multiple shared responsibilities, with various deadlines.
• Very detail oriented, organized, flexible, and able to proactively prioritize work while handling multiple tasks, deadlines, and priorities that can change often.
• Excellent communication skills both written and verbal.
• Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.

Desired Qualifications:

• Professional experience within a public agency providing service related to permit application processing and issuance.
• Can demonstrate an overall understanding and involvement with building and land use permit processing procedures.
• Experienced using Oracle software to perform accounting and AP transactions.
• Experience using Accela or other permitting software to initialize permit records, calculate fees, update workflow and permit details, and process financial transactions.
• Experience using SharePoint and/or Bluebeam.
• Experience using MyBuildingPermit.com or other online permitting system software and related business processes in support of electronic permitting.
• Knowledge of rules, regulations, codes, laws and/or policies relative to the position.
• Success working in continuous improvement environment.

Necessary Special Requirements: 

• Must be able to lift and carry up to 30 pounds, including large, rolled plans.
• Must be able to move from workstation to workstation, sitting, standing, and reaching throughout the workday in a fast-paced environment.

How to Apply

Permit Technician

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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