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9 May 2022

Temporary Permit Technician

King County Department of Local Services, Permitting Division – Posted by sosharma@kingcounty.gov Anywhere

Job Description

This recruitment will be used to fill Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) positions. The TLT/SDA is anticipated to last till June 30, 2023.

In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, The Permitting Division of the King County Department of Local Services is recruiting for a Permit Technician who will provide a high level of customer service. The Permit Technician performs a wide variety of technical and specialized duties in support of the Permitting Services work group.

Our ideal candidate works well in a team environment, enjoys working with the public, and will establish and maintain effective relationships while being customer service focused.


JOB DUTIES:
 

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill, and ability to:

 

  • Permit & business license application processing: Receive and screen application materials. Verify details, determine application acceptance, and assist customers with application process. Categorize applications, create system records, and enter permit details. Calculate and assess fees. Sort and route application materials. Track and update permit records received using multiple systems. Verify permit issuance requirements are met, issue approved permits, and provide information to applicants. Receive and review extension applications, make determinations, and issue permit extensions. Prepare legal documents. Process documents for recording.
  • Permitting Services support:  As a member of the Permitting Services group, this position will be responsible to cross-train with other Permit Technicians and support the various functions of the team.
  • Communication:  Provide clear verbal and written communication to customers and staff. Communicate on the job in ways that reflect well upon King County and the department.
  • Accounts Receivables/Financial: Calculate and assess fees. Process payments received using specialized computer software system. Process complex multi-step transactions. Maintain daily records of receipts and electronic payments. Perform reconciliation of daily payment transactions. Prepare bank deposits. Research and resolve discrepancies. Process refunds, past due account collections, and payments. Respond to customer disputes. Process legal documents including financial guarantees and liens.
  • Billing:  Process monthly billings for permit fees and civil penalties involving verifying information, printing, stuffing envelopes, mailing invoices, and responding to customer inquiries.
  • Customer Inquiries:  Assists customers with online services. Provide customer information about the permitting process requirements, fees, business licenses, general inspection questions, permit status, and a wide variety of general questions. Identify problems, perform research, resolve issues, and communicate with customers. Consult with other departments to resolve issues. Keep detailed records.
  • Other duties: Processing notices for mailing, processing incoming/outgoing mail. Other responsibilities may involve projects, and other duties as assigned by the supervisor.
  • Telework/Office work: This position will be required to perform certain in-office duties currently limited to one to two days per week. In office requirements may change over the long term.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following qualifications:

 

  • Experience providing excellent customer service including analyzing, researching and solving complex problems while maintaining positive customer relationships.
  • Solid computer skills including intermediate level using Excel, Word, Outlook, SharePoint, or other software applications relative to the position.
  • Professional experience performing accounts receivable payment processing, and reconciliation of daily transactions, electronic payments, and bank deposits.
  • Professional accounting experience or experience with billing, or accounts receivable, and entry of complex multi-step transactions using specialized software.
  • Ability to use initiative and judgment interpreting policies, rules, and guidelines.
  • Demonstrated ability to work as an effective team member in an environment with multiple shared responsibilities and with various deadlines.
  • Very detail oriented, organized, flexible, and able to proactively prioritize work while handling multiple tasks, deadlines, and priorities that change often.
  • Excellent communication skills both written and verbal.
  • Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
  • Skilled in processing financial transactions and/or a bookkeeping background.

MOST COMPETITIVE CANDIDATES WILL POSSESS:

  • Professional experience within a public agency providing service related to permit application processing and issuance.
  • Can demonstrate an overall understanding and involvement with building and land use permit processing procedures.
  • Experience using Accela or other permitting software to initialize permit records, calculate fees, update workflow and permit details, and process financial transactions.
  • Experience using SharePoint and/or Bluebeam.
  • Experience using MyBuildingPermit.com or other online permitting system software and related business processes in support of electronic permitting.
  • Knowledge of rules, regulations, codes, laws and/or policies relative to the position.
  • Success working in continuous improvement environment.

NECESSARY SPECIAL REQUIREMENTS: 

  • Must be able to lift and carry up to 30 pounds, including large, rolled plans.
  • Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment.

 

SUPPLEMENTAL INFORMATION:

Those applicants who pass the initial screening will be invited to interview on June 6, 2022.

 

WHO MAY APPLY: This position is open to all qualified candidates. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.

This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities.

WORK SCHEDULE: The work week is normally Monday through Friday, 7:00 a.m. to 4:00 p.m., but may require work outside of normal business hours and/or on weekends. This full-time position is overtime eligible.

FORMS and MATERIALS: A completed King County Application is required. We highly recommend that you also provide a resume and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the position.

SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and/or file reviews will also be conducted.

UNION MEMBERSHIP:  PROTEC17:

For more information regarding this recruitment, please contact:
Sonali Sharma
Human Resources Analyst
206-477-7282
sosharma@kingcounty.gov

Hybrid Work Requirement
The work associated with this position will be performed by a hybrid work location model; with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department’s hybrid environment.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer  letter.

As a condition of employment, prior to a final offer of employment, you will be required

·         to submit proof of vaccination, or

·         have an approved request for medical or religious exemption and an approved accommodation.  Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.

ABOUT THE DEPARTMENT

King County is the local service provider for the roughly quarter-million people who live in the unincorporated areas of the county. Taken together, the population in unincorporated King County would be the second-largest city in the state. The Department of Local Services includes a Director’s Office and the Road Services and Permitting Divisions. The Director’s Office includes a robust Community Service Area group focused on identifying and responding to the needs of urban and rural unincorporated King County residents and businesses. The department provides a single executive point of accountability for delivery of local services to all the unincorporated areas.

 

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department’s hybrid environment.

 

Forbes recently named King County as one of Washington State’s best employers. 

Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play. 

Guided by our “True North“, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles–we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

How to Apply

To Apply: Please click on the link below. Permit Technician | Job Details tab | Career Pages (governmentjobs.com)  

Job Types: Temporary.

Job expires in 34 days.

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