Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking a People & Culture Partner to join our People Operations team! This role will partner with business leaders, People Operations peers, and other internal partners to support a growing team of US, UK and Canadian team members throughout their journey at Trupanion. We are looking for a strong partner who can work to understand the goals and priorities of the teams they support, and align people solutions to help teams achieve their goals.

This role will partner with leaders in support of key priorities and the people needs of their particular business. This position will champion our culture and support all team members in a way that aligns with our mission and Team DNA.

Candidates for this position have the option to work remotely from anywhere in the US, or out of our Seattle office, depending on their preference.

Key Responsibilities Include:

• Become a trusted partner to department leaders, aligning support and people solutions to achieve business objectives. Consistently deliver strategic value by deeply understanding the business and providing customized support to help enable teams to achieve their goals and deliver results.
• Work to support strong employee engagement and retention; support culture of authenticity, transparency, accountability, and a love of pets.
• Partner with leaders to advise in areas related to talent management, team member development, employee relations and change management
• Establishes and maintains positive relationships to be seen as a resource for team members who may need support
• Use data to measure success: analyze trends and propose actions and solutions to further support business objectives

Experience:

• 3+ years working in HR Business Partner or related role
• 3+ years partnering with business leaders to understand goals and develop relevant people solutions
• 3+ years handling employee relations – coaching, advising, and investigating team member needs and concerns
• Experience working in a growing and innovative environment with expertise in supporting organizational change

Skills, Knowledge & Abilities:

• Proven ability to work with all levels of the organization and develop trusted partnerships with key business leaders
• Flexibility and resiliency; ability to move and grow at the pace of our business
• Comfortable operating in a fast paced environment with an ability to be nimble and pivot if priories change
• Ability to use discretion and judgment to resolve sensitive team member issues; demonstrated integrity and ethics in handling confidential information
• Excellent communication and customer service skills, both verbally and in writing
• Adept project management skills; ability to lead and collaborate to drive ideas from concept to execution
• Analytical and critical thinking skills with the ability to both think strategically and be tactically effective
• Demonstrated knowledge of Human Resources practices and employment laws, both US federal and state and Canadian federal and provincial requirements

Education, Registration & Certification:

• Bachelor’s degree – concentrations in business, human resources, or other related fields preferred
• Human Resources professional certifications (PHR/SPHR, CHRP, or similar programs) are a plus

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself: https://www.facebook.com/Trupanion/videos/10155423763702974/

We’re more than insurance – we’re a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.