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3 May 2022
Full-Time Payroll Implementation Specialist
Job Description
About Ease:
Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease’s innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in New York, Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.
The Payroll Implementation Specialist works collaboratively with clients and Ease departments, including Success and Finance, to coordinate and deliver Ease-Payroll connected services to our clients.
Responsibilities Include:
- Serves as a primary point of contact for Clients to effect a seamless transition to Ease Payroll connected services.
- Directs and manages the implementation of Clients from the start of the relationship, including obtaining all required information for Client set-up.
- Effectively communicates with new Clients and Ease team members in a timely and clear fashion.
- Plans, schedules and meets implementation timelines and deliverables using appropriate tools (Salesforce & Gainsight); tracks deliverables to ensure successful transitions.
- Sets realistic expectations for team members and customers.
- Provides periodic progress reports to appropriate Ease team members and clients.
- Establishes and maintains positive Client working relationships; successfully contributes to high client retention rates.
- Accurate and timely processing of all assigned cases.
- Performs analysis of completed payroll and troubleshoots data inconsistencies; identifies trends and potential issues and recommends solutions.
- Provides support and training to new clients and employees regarding Ease software and appropriate payroll needs.
- Represents the Ease and Onboarding team effectively; builds trust and credibility and promotes transparency with clients and team members.
Required Knowledge, Skills and Abilities:
- Knowledge of and experience using Payroll software. ADP, Paylocity and/or Heartland experience preferred
- Strong computer skills in Microsoft Office products, especially Excel.
- Minimum of 2+ years processing payrolls, implementing payroll setups, or project management experience.
- Knowledge of basic accounting concepts.
- Excellent data entry skills with high accuracy and attention to detail.
- Ability to meet deadlines in a fast-paced setting.
- Outstanding problem solving and analytical skills.
- Excellent interpersonal abilities; expertise in building and maintaining business relationships.
- Superior organizational skills.
- Excellent verbal and written communication skills.
- Ease product knowledge is a plus.
Must have proof of legal authority to work in the U.S.
Ease is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
How to Apply
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