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13 May 2021
Part-Time Part-time Concierge/Reception Associate – Cambridge, MA
Job Description
CIC is looking for a welcoming and customer service oriented team member to support the day-to-day responsibilities of our Concierge in Cambridge. This is a part time opportunity for someone who thrives in a fast-paced, activated environment. Starting wage for this position is $17/hr for approximately 25 hours/week. Applicants must be available to work Monday-Friday, from 8am-1pm.
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ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
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We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
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CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
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We invite you to explore all our openings and learn more about our teams here.
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YOUR DAY-TO-DAY WORK
This person will join our Concierge Team, and the responsibilities include:
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• Staffing the front desk, especially during peak morning hours, lunch breaks, scheduled times, or full-time Concierge absences.
• Representing CIC as the first friendly face to clients, guests, and visitors while at the desk.
• Interacting with guests and clients in person and on the phone, in a courteous manner by displaying a pleasant and gracious personality even under stressful situations.
• Ensure guests, clients, and vendors are adhering to COVID safety best practices as applicable.
• Prioritizing positive guest interactions and client needs first, then project work as time allows.
• Helping keep Concierge running smoothly and efficiently by assisting with recurring organizational tasks.
• Utilizing our Virtual Concierge system when appropriate.
• Contributing to team projects that help streamline Concierge trainings, resources, and responsibilities, while helping CIC grow as a whole.
• Collaborating with other members of Concierge who are responsible for the front desk and mail/package experience.
• Occasionally traveling to our Boston Campus to staff Concierge during full-time Concierge absences. This is expected no more than 20 days per year.
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ABOUT YOU
We like to employ service-minded people who are dependable and able to work independently. More specifically, we are looking for someone who possesses the following characteristics:
• Personable, naturally enjoy helping others, and unflappable in a distracting environment with ambient noise and many passersby.
• Enjoys learning about the organization and is enthusiastic about sharing their knowledge of CIC’s programs, events and amenities with guests, clients and staff.
• Detail-oriented and organized with solid time management skills, strong ability to multitask.
• Self-motivated and proactive in taking ownership and responsibility for recurring tasks and leading projects to completion.
• Able to communicate in a friendly and professional manner, both verbally and in writing.
• Independence, reliability, and willingness to learn.
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YOU HAVE
• Availability to work each weekday morning with an 8am start time.
• The ability to focus and thrive in a hustling and bustling lobby environment.
• A highly detail-oriented and organized work style with solid time management skills.
• An efficient and focused approach to daily tasks, and able to self-direct additional work when appropriate.
• Comfort with fluctuating lobby temperatures during the winter months.
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If you don’t meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
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OUR OFFER
• Starting compensation is $17/hour.
• 401k (must be 21+).
• 13 unpaid holidays per year.
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ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
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• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Regular massages, access to a nursing room, secure bicycle parking, a game room, a gym, and shower rooms with towels.
• Central location. CIC Boston is centrally located in downtown Boston and is within walking distance to the Blue, Green, Orange, and Red lines.
• Free weekly COVID-19 testing when required to work on site.
How to Apply
Apply here: Application Link .CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
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