Full-Time Online Chat Representative
Job Description
osition Overview:
As an Online Chat Representative at Avenues To Move Forward, you will be the first point of contact for clients seeking support via live chat. You’ll provide exceptional customer service, answer questions about our financial services, assist with inquiries, and help guide clients through our processes. Your role is key in ensuring a positive client experience and supporting the company’s mission to empower businesses to move forward financially.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via online chat.
Provide accurate information about our financial services, loan compliance, and funding strategies.
Assist clients in troubleshooting basic issues and direct complex problems to the appropriate departments.
Maintain detailed records of client interactions and transactions.
Collaborate with team members and management to improve service quality and client satisfaction.
Uphold company values by demonstrating empathy, respect, and professionalism in every interaction.
Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.
Stay updated on product knowledge and industry trends to provide the best possible support.
Qualifications:
High school diploma or equivalent; college degree preferred.
Previous experience in customer service, preferably in financial services or a related field.
Strong written communication skills and ability to type quickly and accurately.
Excellent problem-solving skills and attention to detail.
Ability to handle multiple chats simultaneously in a fast-paced environment.
Patience and empathy when dealing with customer concerns.
Familiarity with CRM software or chat platforms is a plus.
Reliable internet connection and suitable workspace if working remotely.
How to Apply
Visit the Job Listing Page:
Navigate to our job listing page for this position. You can find it by visiting our careers page or the specific job posting link provided.Click the “Apply Now” Button:
On the job listing page, locate and click the “Apply Now” button. This will redirect you to our application form.Complete the Application Form:
Fill out all required fields in the application form. Ensure that all information is accurate and up to date.Attach Your Resume and Cover Letter:
Upload your most recent resume and a tailored cover letter that highlights your qualifications and interest in the Online Chat Representative role.Submit Your Application:
After reviewing your application for completeness and accuracy, click the “Submit” button to send your application to our hiring team.