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18 Sep 2024
Full-Time Neighbourhood Services Manager
Job Description
I am please to be working with a values-driven Housing Association that is committed to making a meaningful impact by building and maintaining quality homes, and creating vibrant, sustainable places to live, to secure a Neighbourhood Services Manager for a 5 month fixed-term contract to support with an increased workload.
The Opportunity:
You will be responsible for the delivery of housing management services including the management of tenancies, allocations and community safety, and responsible for the management performance and support of the frontline neighbourhood teams delivering services direct to customers.
Responsibilities:
- Lead the delivery of an outstanding housing service for all areas including delivery of management of empty homes, tenancy management, community safety, liaison with partners including elected members and other community representatives and deputising for the Senior Lead of Managing & Sustaining Tenancies as appropriate.
- Delivering a tenant centric service and sustained tenancies through an understanding of ACE, trauma informed care and related methodologies
- Acting as the Operational Lead for Safeguarding across the business
- Proactively monitor and report on performance of all geographical areas including strategies for addressing areas of under performance and developing good practice across all neighbourhoods.
- Operational responsibility for the development of policies and processes across the group to ensure that high quality consistent services are delivered in every location.
- Delivering a high level of customer satisfaction through excellent housing and anti-social behaviour management.
- Prepare complex reports clearly identifying issues and options for dealing with them.
- Measure key people performance indicators against success measures to drive continuous improvement.
- Ensure effective processes are developed and monitored to ensure empty homes and garages are quickly relet.
- Providing vision and leadership to the Neighbourhood team by managing people, performance, development, health and wellbeing issues and resources effectively and in line with relevant policies and procedures.
- Manage a designated budget ensuring that value for money is achieved in all circumstances through the monitoring and control of expenditure and the early identification of any financial irregularity.
Experience Required:
- Excellent level of housing law and practice knowledge including anti-social behaviour and enforcement
- Excellent understanding of the principles of sustainable tenancies including the effects of Adverse childhood experiences
- Knowledge of Letting properties
- Experience of managing staff including recruitment
- Experience of coaching and developing team members.
Benefits:
- Competitive salary
- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme, with an Employer contribution of 16.2% of salary.
- Health Shield cash back plan for you and your family.
- Flexible aworking
- Immediate start
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