Temporary Membership Services Administrator
Job Description
A fantastic, fixed term has arisen to work within the Membership Team at The Property Ombudsman (TPO). Do you have excellent eye for detail with a passion for providing high-quality customer service? Then we want to hear from you.
Membership Services Administrator
Salary: £20,473.80
6-month FTC
Part / Full Time 21-35 hours per week
Location: Home based with occasional travel
About us
The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry. As a not-for-profit organisation we have been providing a free to use and impartial dispute resolution service since 1990.
Key Responsibilities
You will be at the frontline of delivering a high-quality customer service by offering advice and guidance to existing and potential new members of our scheme and assisting on membership matters.
This role involves high levels of data entry; therefore, accuracy is a crucial skill required.
Day to day you will deal with all new applications for agents, ensuring all relevant documentation is received and that all applications are accurately processed and recorded within relevant KPI timescales. Together with your colleagues you will also be responsible for answering queries from both colleagues and members via email and telephone.
With a passion for delivering high-quality customer service, you will have a natural ability to explain information clearly and simply and you will support existing and potential new agents with all aspects of membership matters.
You will be capable of delivering accurate work consistently, whilst working under pressure within quality and output performance targets. Good computer skills are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.
Full training will be provided for this role however we are looking for the following skills to support success in the role.
GCSE level education or equivalent working experience
Data Entry Experience – accuracy and attention to detail is key
Excellent communication skills with a customer focus
Excellent IT skills
Ability to build rapport
Positive can-do attitude
Ability to work under pressure and manage high workloads
Resilience
A proven ability to work collaboratively and achieve results whilst working remotely.
Property knowledge (desirable)
How to Apply
How to apply Applications for this post will be accepted until Friday 20th October 2023 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the Membership Services Administrator position, please apply now by email, or by post to The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. All applicants must prove they live and have the right to work in the UK. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.129 total views, 0 today