Job Description

DESCRIPTION/RESPONSIBILITIES:
We are looking for a talented Market Support Service Engineer, Technical Specialist to join our team specializing in Engineering for our Power Systems Business Unit in Shoreview, MN / your remote home office.

In this role, you will make an impact in the following ways:
• Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
• Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
• Anticipates potential product or process issues in the field and delivers robust technical solutions.
• Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
• Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
• Manages and coaches others on large-scale development or issue resolution projects.
• Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
• Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
• Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
• Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
• Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
• Operates as a recognized specialist in a discipline or product area within the immediate team.

REQUIRED SKILLS:
To be successful in this role you will need the following:
• College, university, or equivalent Bachelor’s degree in Engineering or other relevant technical disciplines is required.
• 5+ years Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
• Knowledge of MS Office tools is preferred.

Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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