Job Description

Manager, Workstation and Network Support (WNS)

University of Illinois Urbana-Champaign Library

 

The Library is essential to the intellectual vitality of the University and attracts talented students, faculty, and scholars to the Urbana-Champaign campus. With more than 15 million volumes, it is one of the world’s great research libraries and renowned for the depth and breadth of its collections. The Library is central to the University’s mission of teaching, research, and public service, and it is one campus unit that serves all academic disciplines. The Library is looking for a Manager of Workstation and Network Support (WNS) who gets excited about providing excellent customer service, enjoys working collaboratively with colleagues, and encourages professional growth of staff. WNS manages approximately 1200 endpoints; a variety of printers, scanners, and other networked devices; digital signs; Mersive Solstice devices; nearly 40 network subnets; thousands of ports; and over 20 technology enhanced spaces.

 

FUNCTION: The Manager of Workstation and Network Support leads a group of professional and hourly staff who are responsible for hardware procurement, endpoint management, software deployment to endpoints, unit network configuration and access, audio-video solutions, and printing across a geographically distributed University Library system. The team ensures security standards are implemented, service management best practices are used, and the workstation, network, and AV needs of the Library’s faculty and staff are met.

 

Duties and Responsibilities

Coordination and Oversight Activities

• Provide oversight for the entire lifecycle of technology hardware, while making sure purchasing processes are followed, security standards and guidelines are met, and surplus requirements are completed.
• Provide oversight for software application deployment to workstations and laptops across the Library.
• Act as the Library Network Administrator, the technical point of contact to campus.
• Prepare network plans, liaise with Technology Services network staff and coordinate network planning and implementation with Library IT, Library Facilities, and other appropriate Library units.
• Maintain database records of network and hardware inventory to enable data driven decision making and management.
• Establish, maintain, and enforce service management best practices, i.e. change control, that enable business continuity, disaster recovery, and secure environments.
• Prepare budget recommendations and technical specifications for equipment and software purchases.
• Work with colleagues at all levels within the Library to set direction and facilitate the accomplishment of goals and objectives for the group.
• Manage and supervise the daily activities of the workstation and network support team, set goals, define daily workflows, and make work assignments.
• Use common project management methodologies to ensure team projects, tasks, and initiatives are completed in time and scope.
• Observe and measure individual and group performance against internal service requirements and recommend modifications to existing processes and procedures in support of workstation and network support.
• Respond to critical service problems, which may occur outside of regular business hours.
• Provide reports, analyses, data and information, and recommendations to Director of Library IT and other Library leadership.
• Participate in the Library IT Leadership team and act as a liaison between the team and leadership.

Leadership of Endpoint, Network, and Audio-Video Services

• Review industry trends in hardware, endpoint management, and network services, and provide suggestions and recommended approaches for adoption, integration, service implementation, and service retirements of these technologies.
• Oversee the design, implementation, support, and life-cycle management of AV technologies in the Library.
• Develop strategic plans to improve the effectiveness and efficiency of endpoint management, network services, and hardware lifecycle management for the Library.
• Develop and maintain a group technical strategy and direction consistent with Library IT goals and objectives and industry best practices.
• Represent the Library in matters related to hardware purchasing, endpoint management and network services to campus and university system groups; external groups at the regional, national, or international levels; and vendors as appropriate.
• Perform technology consultations with Library staff and faculty to help match their needs to optimal solutions.
• Provide excellent customer service.

Hiring, Supervision, and Training

• Recruit, select, onboard, train, manage performance, and provide oversight for professional Workstation and Network Support staff.
• Supervise the work of Workstation and Network Support.
• Mentor, coach, and encourage professional development of staff.

• Oversee the recruitment, selection, onboarding, and management of hourly staff, either directly or indirectly.

  Research

• Research new technologies and their potential application in the Library to provide efficiencies, security, or added value for the organization.

Other Related Duties as Assigned

 

Minimum Qualifications

• Five (5) years (60 months) of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes experience in a supervisory or lead worker capacity.

• College course work which includes Information Technology (IT), IT Management, Programming, IT Systems, or closely related discipline may substitute for experience as follows:
  • 30 semester hours equals 1 year (12 months)
  • An Associate’s Degree (60 semester hours) equals 18 months
  • 90 semester hours equals two years (24 months)
  • Bachelor’s Degree (120 semester hours) equals three years (36 months)
• Two (2) years (24 months) of work experience in a supervisory or lead worker capacity in an IT environment.
• Demonstrated experience administering Windows or iOS operating systems.
• Demonstrated experience administering network configurations.
• Demonstrated experience managing objects in Active Directory.
• Demonstrated experience applying IT security best practices to a professional endpoint management environment.

Preferred Qualifications

• Bachelor’s or advanced degree

• Four (4) or more years of experience hiring, training, and managing students or staff.
• Five (5) or more years of experience working in one or more of the following areas: general IT support, networking, endpoint management, AV support, or a related area.
• Experience identifying and implementing IT security standards in a professional endpoint management environment.
• Knowledge and experience with core campus technologies, including directory systems and endpoint management tools (i.e. MS Active Directory, SCCM, MECM, Intune, or Jamf Pro).

• Experience with University or governmental purchasing processes.

• Experience managing projects involving multiple resources from within unit or across units.
• Professional Leadership or Management training.
• Experience troubleshooting complex technology systems.
• Experience working in a higher education environment.

Knowledge, Skills, and Abilities

• Enthusiasm for learning new skills.
• Ability to work independently and as part of a team.
• Ability to effectively communicate and collaborate with all staff levels.
• Ability to work in an environment with diverse staff and students.
• Ability to identify and resolve technical and personnel problems.
• Ability to provide excellent customer service.

Environmental Demands

• Most work will be accomplished in a typical office work environment. Some travel to attend conferences or events may be required.
• Must be able to traverse campus to visit all Library locations on a regular basis.
• Must be able to lift 50 pounds.
• Incumbent may be required to work some evening and weekend hours.

Appointment Information This is a 100% full-time Civil Service Professional Exempt, Information Technology Manager/Administrative Coordinator position, appointed on a permanent basis. The expected start date is as soon as possible after the close of the search. The budgeted salary range for the position is $85,000 to $95,000. Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, and budget constraints. Sponsorship for Work Authorization Not Available. For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

How to Apply

Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on February 16, 2026, to ensure full consideration.  Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. Please create your candidate profile, upload a cover letter, your curriculum vitae or resume, and the names and email addresses of three professional references by the close date. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.  For further information about this specific position, please contact Amy Dannowitz at amydanno@illinois.edu.  For questions regarding the application process, please contact 217-333-2137. The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Job Types: Full-Time. Salaries: Not Disclosed.

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