Job Description

OVERVIEW                                                                            

The Change Collective seeks a Program Operations Manager to lead local and national programming project management and event operations.

The Program Operations Manager is responsible for managing operational needs related to programmatic implementation, event planning for in-person and online convenings, budget and finance tracking, resource-bank creation, and partnership management tracking. Overall, the role requires an entrepreneurial mindset with the ability to determine continuous ways to streamline processes and build systems to save costs, generate revenue, and increase impact. 

The Change Collective team is looking to add a teammate who is a servant-leader, a culture-builder and is committed to the mission of building a national network of local leaders to address social isolation, political polarization, and civic disengagement. 

ABOUT THE CHANGE COLLECTIVE

Housed in Civic Nation, the Change Collective is a national network for rising local leaders passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement.

The Change Collective’s vision is to reinvent civic life for the 21st century by investing in and supporting the next generation of emerging leaders who are bridging divides and driving change in their communities. Members of the Change Collective will have access to training opportunities, leadership development, and a wide network of leaders both locally and nationally.

Since launching in 2023, the Change Collective has trained, connected, and elevated over 240 civic leaders across five cities: Chicago, IL; Detroit, MI; Jackson, MS; Memphis, TN; and San Antonio, TX. In 2025, the program plans to expand to new communities. 

ABOUT CIVIC NATION

Civic Nation is a nonprofit ecosystem for high-impact organizing and education initiatives working to build a more inclusive and equitable America. Civic Nation shifts culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders and influencers to tackle some of our nation’s most pressing social challenges. Civic Nation is home to seven national initiatives and campaigns: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, Online for All, SAVE On Student Debt, We The Action, and When We All Vote.

YOUR IMPACT

• Manage operational needs related to programmatic implementation, in-person and online convening needs, budget and finance tracking, and partnership management tracking. 
• Oversee operational management of all program needs, including securing venues, booking staff and participant travel logistics, organizing food and beverage delivery, and handling inventory and other materials.
• Liaise and coordinate with the Civic Nation Operations and Finance teams. 
• Serve as project management lead for team operations such as, but not limited to setting meeting agendas, crystallizing action items and workflow, creating team calendars, building team-bonding activities, and providing administrative support to the executive director. 
• Manage the platforms and process for recruitment and onboarding for new Cohort Members to read and vet applications and/or nominations, implement the interview and acceptance process, and manage communication with participants. 
• Support the Learning Design team as needed, including curating resources and creating slide decks that support in-person and online learning experiences for Change Collective Members. 
• Continuously update community partnership engagement tracker. 
• Create and own the official program calendar and send event communication to Change Collective Members and other relevant stakeholders. 
• Other duties as assigned and special projects as assigned.

YOUR EXPERIENCE

• 2+  years of demonstrated experience in project management, administrative and operations support.
• Relevant background in non-profit, education, corporate and/or civic engagement settings.
• Experience being the on-site point of contact for catering, location facilities, and staff for in-person events. 
• Demonstrated experience managing systems and processes.
• Strong project management skills, including development of long-term project planning, and ability to project manage big digital and in-person events.

YOUR COMPETENCIES

• A strong commitment to both Civic Nation and Change Collective’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Outstanding attention to detail and ability to keep your materials organized, including thoughtful and professional communication to participants, partners, and team members. 
• Entrepreneurial spirit and mindset. 
• Ability to work independently and in a team environment.
• Excellent analytical, writing, and communication skills.
• Ability to travel (up to 25%) 

SALARY & BENEFITS

The Washington, DC-based salary range for this position is $61,000 – $66,000 (will be adjusted for cost of labor for the incumbent’s work location) annually, commensurate with experience. Our comprehensive benefits plan includes 100% employer-paid health, dental, and vision insurance for employees, flexible paid time off, paid family & medical leave, access to a 401k plan, and more.

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):  

• February 24 – March 5: First-Round Interviews: Introductory Call
• March 10 – March 14:  Second-Round Interviews: Leadership & Assessment 
• March 17 – March 21: Final Interviews
• Week of March 24: Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY

To apply, submit a cover letter and resume below. The cover letter, addressed to Dexter Mason – Executive Director of the Change Collective – should be concise, compelling, and include why you would like to work for the Change Collective. Applications will be accepted on a rolling basis.

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At Civic Nation, diversity, equity, and inclusion are directly aligned with the fundamental belief that people are inherently capable but often lack opportunity. We know that a diverse workforce allows us to see problems in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

How to Apply

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