Job Description

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for the right individual to fill the position of Manager, Permanent Supportive Housing (FT). This role is responsible for the development, implementation, administration and evaluation of the Fetal Alcohol Spectrum Disorder (FASD) PSH (Hope Terrace).  Hope Terrace serves people who, due to histories of trauma and related mental illness and addictions, need enhanced levels of housing support. The Manager position provides leadership to the team, to ensure the program is running in a way that meets both residents’ specific needs and agency/funder requirements. This permanent, full time position reports to the Director, Service Integration and Advocacy.

DUTIES AND RESPONSIBILITIES

Program Delivery

• Monitor and evaluate program delivery and quality on an on-going basis
• Ensure compliance with funder requirements, including reporting of outputs and outcomes
• Ensure program participants and staff have the opportunity to provide input into programs
• Assist Director to develop and implement an annual operational plan including goals, objectives and timelines
• Coordinate FASD services with internal and external programs
• Contribute to an interdependent organizational culture. Take an interest in, and contribute to, colleagues’ efforts horizontally in other departments. Lead staff with an expectation of inclusiveness and collaboration within the larger organization
• Represent the program or agency on relevant inter-agency coalitions, partnerships and collaborations (e.g. EFAN, Homeward Trust)
• Ensure knowledge of FASD is current and keep up-to-date on new developments in the field
• Coordinate and/or assist with developing proposals for new funding sources
• Communicate information about all aspects of program activity to ensure the Director is well informed of developments within the program
• Maintain standard of practice for the building in alignment with harm reduction, Indigenous world view, behavior modification, trauma-informed and person-centered practice through modelling and coaching
• Facilitate positive relationship building with neighbors and community members, whenever possible

Supervisory

• Recruitment, hiring, orientation, training and day-to-day supervision of all direct report staff
• Provide daily support to staff through training, consultation, coaching and supervision of building support staff
• Debrief and follow-up on critical incidents and/or crisis situations in conjunction with staff to provide support, ensure proper protocol was followed and minimize future incidents
• Review, approve and submit staff time sheets and expenses
• Approve and monitor staff overtime, health maintenance and vacation leaves
• Facilitate of regular staff meetings to inform, plan, direct and hear staff concerns
• Schedule and supervise bi-weekly supervision meetings with all staff to ensure they meet their targeted goals, program delivery and submission of reports within the set timeframe and guideline
• Complete probationary evaluations and annual performance reviews of all staff
• Attend and participate in bi-weekly supervision meetings with the Director

Financial

• Develop, implement and monitor an annual program budget in cooperation with the Director
• Monitor, approve and submit receipts for program expenditures

General and Administrative

• Ensure accurate case management notes, written file notes, program information, statistics and critical incident reports are completed for all program streams
• Update job descriptions, program operating policies and procedures as required
• Submit quarterly and annual program reports inclusive of outputs, outcomes, program highlights, stories and quality improvement initiatives
• Attend Management Team meetings to address organizational issues and collaborate on organizational initiatives
• Attend meetings as required by funders
• Perform other duties as required

QUALIFICATIONS

Education and Experience

• Degree in a related field or a combination of experience, skills and training will be considered
• Minimum of three years supervisory experience
• Extensive relevant employment experience including program development, case management, case supervision, evaluation and supervisory skills
• Knowledge and experience working in the areas of; Fetal Alcohol Spectrum Disorder, Trauma Informed, Homelessness, Harm Reduction, Addictions, Housing First, and Mental Health is an asset.
• Evidence of innovation and creativity in supporting individuals would be an asset.
• Employees with Social Work Diploma/Degree/Masters are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professions Act

Knowledge, Skills and Abilities

• Strong verbal and written communication skills
• Strong interpersonal, time management, organizational and problem-solving skills
• Ability to develop and manage annual budgets
• Attention to detail, accuracy and quality
• Demonstrated ability in computer literacy
• Familiarity with issues of poverty, homelessness and Edmonton’s urban core
• Understanding of Aboriginal cultures, history and current issues

CONDITIONS OF WORK

• Weekly On-Call Rotation
• Shift work is required

PERSONAL CHARACTERISTICS

The Manager, Permanent Supportive Housing should demonstrate competence in all the following:

• Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

REPORTS TO

• Director, Service Integration and Advocacy

DIRECT REPORTS

• Residential Support Workers
• Occupational Therapist
• Mental Health and Addictions Coordinator

SCREENING REQUIREMENTS

• Criminal Record Check
• CWIS Check

TRAINING REQUIREMENTS

• CPR C & AED First Aid Certification

The above-noted training must be completed during the first six months of employment.

Job Type: permanent, full-time

Application Deadline: June 3, 2021

Interested candidates are invited to submit their resume and cover letter to:

Ashley Baxter

Director, Families & Service Integration

E-mail:

ab*****@bi***********.org

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Job Types: Full-Time.

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