Who ❤️ PJ →

Full Search

This job listing has expired and may no longer be relevant!
11 Oct 2022

Full-Time MANAGER, LOYALTY & ENGAGEMENT

TIFF – Posted by Toronto International Film Festival –  Toronto, Ontario, Canada

Job Description

MANAGER, LOYALTY & ENGAGEMENT 

Permanent

Full-time 

Advancement

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 


TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.


We are currently hiring for the position of:

MANAGER, LOYALTY & ENGAGEMENT

The Manager, Loyalty & Engagement oversees sales targets including forecasting (revenue generation), program. design (benefit, levels, pricing) and engagement experience design (stewardship, service, partnerships). The Manager oversees daily operations and administration of the TIFF Membership (supporter) program.

RESPONSIBILITIES:

  • Work with the Senior Manager to ensure revenue targets are attained or surpassed
  • Oversee reporting to track sales progress and continued growth of the membership program including sales, benefits, and performance of pilot projects (i.e. Under-25 Free Pass)
  • Collaborate with team on deliverables for annual campaigns including acquisition, conversion, upgrade, and renewal
  • Run analysis of members to identify trends and identify new, potential revenue streams for acquisition i.e. upgrades, stewardship pipeline (transactor v non-transactor)
  • Oversee program transition with benefit, pricing setting, and levels to align with market trends 
  • Develop strong Member and stakeholder relationships and ensure the team is keeping stewardship top of mind
  • Oversee relevant communication and collateral (online and printed) for the market, and internal facilitation 
  • Support design of engagement for prospective and current members
  • Support front-line Membership servicing, providing guidance for escalated cases
  • Provide stewardship at general special engagement events and special initiatives as required
  • Attend cross-departmental meetings on behalf of Loyalty & Engagement
  • Direct Staff Responsibilities: Senior Coordinator, Loyalty & Engagement; Coordinator, Loyalty & Engagement

JOB GRADE & SALARY:

  • Job Grade 3
  • $60,000-$75,000 / Annually

TARGET START DATE:

  • November 21, 2022

MINIMUM REQUIREMENTS:

  • Minimum 3 years experience in Membership /loyalty programmes and/or minimum 2 years experience in Fundraising or equivalent field
  • Experience building tools for team use – HR, sales tracking, and trend analysis
  • Strong understanding of basic marketing techniques and reporting in e-communications, social, and mail campaigns 
  • Excellent organizational skills, with an ability to multi-task, prioritize as necessary, and have high attention to detail
  • Excellent interpersonal skills, with an ability to handle difficult situations with tact and diplomacy including conflict resolution skills
  • Accountable, ethical, demonstrates exceptional follow-through – able to respect and maintain a high degree of confidentiality
  • Exceptional oral and written communication skills
  • Strong understanding of basic marketing techniques and reporting in e-communications, social, and mail campaigns 
  • Ability to learn quickly, take initiative, and work both independently and as part of a team
  • Familiarity with AFP (Association of Fundraising Professionals) Donor Bill of Rights and AFP Code of Ethical Principals and Standards
  • Adaptable to a flexible work schedule including some evenings and weekends
  • This position requires being in the office on a regular basis.
Share this role online (there may be a referral fee*)

How to Apply

HOW TO SUBMIT & APPLICATION DEADLINE:
  • All applications must be submitted online through TIFF’s Career Centre.
  • Please upload your cover letter and resumé as one PDF, before the deadline of FRIDAY, OCTOBER 21, 2022. 
  CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.  Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas. Please send any questions via e-mail only to careers@tiff.net. TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.  

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

103 total views, 0 today

Apply for this Job