Full-Time Manager, Field Service Engineering
Job Description
High growth, pre-IPO company in stealth mode
Join a rapidly growing company that is developing ground-breaking genomics technologies that will push the boundaries in the clinical, life sciences research and therapeutic fields. We are well-funded by global top-tier investors, including venture capital firms and growth equity investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 200 employees, including successful entrepreneurs, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Play an important role in the development and commercialization of technology and products that will accelerate our understanding of life, biology and disease and transform large industries.
We are looking for a highly motivated Field Service Engineering Manager to join our team!
How You’ll Contribute
- Manage a growing team of field service engineers
- Recruit, hire, train service engineering staff in the Northeast Region from Boston to DC.
- Work closely with Research and Development engineers to develop troubleshooting guides and service documentation to ensure current and future success
- Manage service actions and dispatch resources to multiple sites
- Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
Qualifications, Skills, Knowledge & Abilities
- BS or MS in a science or engineering field. Mechanical, Electrical or Biomedical Engineering is preferred
- 3-5 Years of field service supervisor or manager is required. Experience in biotech industry is a plus
- Experience in electro-mechanical assembly, robotic calibrations, server installations, and instrumentation troubleshooting
- Must be able to interpret technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
- Meticulous and detail oriented. Excellent organizational and communication skills
- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
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