Full-Time Local Field Service Supervisor – 200003CW
Job Description
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Description
We are looking for a talented Local Field Service Supervisor to join our team specializing in Service for our Distribution Business in Mississauga, ON.
In this role, you will make an impact in the following ways:
* Supervising Technicians; communicating repair plans to technicians aligned with customer quotes.
* Monitoring technician productivity and repair quality; providing coaching and feedback to individual technicians; providing performance reviews and opportunities for professional growth.
* Managing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
* Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes.
* Participating in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitoring goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
To be successful in this role you will need the following:
* Ability to translate customer complaints into troubleshooting plans.
* Follow procedures and document required information in the service management system in order to have an accurate record of the work done.
* Proven experience leading a team in a service environment.
* Technical understanding of Diesel Engine services.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check as well as Education and Work Experience Verification.
How to Apply
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