Job Description

Key Accounts Coordinator

We are currently looking for a Key Accounts Coordinator to join The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity

As a Key Accounts Coordinator, you will be expected to:

• Co-ordinate and facilitate all customer requirements within a growing building trade supplies, key accounts office. An office-based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed.
• Receiving and processing customer orders without discrepancy in a timely manner via telephone, email and face-to-face.
• Liaising with all other departments (Transport, Warehouse, etc.) within sovini trade supplies to ensure customers’ orders are efficiently processed.
• support other departments in the business in providing product knowledge and experience to enable Sovini Trade Supplies to become a national recognised business.
• As required, dealing directly with suppliers organising direct deliveries to customer’s sites and ensuring the process is of an efficient transition
• Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
• operate the BISTRACK system without error and administer all transactions as per company guidelines
• Ensuring Sovini Trade Supplies are operating a customer focused and efficient transport and delivery service. Producing delivery reports to further improve our service and ensure we are operating at our maximum efficiency.
• Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer’s needs.
• develop Sovini Group’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Maintain safe and clean work environment
• meet appraisal targets and support the delivery and achievement of overall business objectives
• Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures.
• Promoting good working practices and motivating staff ensuring personnel are working at their maximum potential, helping grow Sovini Trade Supplies and empowering staff to make a difference within the business.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

To be successful in a Key Accounts Coordinator role, the skills you will need:   

• Experience of working in a sales office/key accounts environment.
• Experience of dealing directly with key account customers face-to-face, via telephone and email
• Experience of working within a building supplies Industry.
• Experience of managing and co-ordinating dedicated sales accounts
• Experience in raising customer orders, purchase orders and dealing general customer enquires using a dedicated ERP system
• Experience in meeting and exceeding set KPI’s and targets.
• Ability to prioritise and manage workload to meet strict deadlines.
• Self-motivated with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work.
• Ability to work as a member of a fast paced team.
• Ability to be flexible, multi-skilled and willing to go the extra-mile.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.

Experience or Knowledge of the below would be advantageous but not essential:

• A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework.

So if you are looking for a Key Accounts Coordinator role with:

• Competitive salary
• Hours – 40 per week (Monday-Friday Pattern).
• 22 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date – 7^th August 2024

Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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