Temporary IT – Infrastructure Design & Support – Associate Systems Engineer
Job Description
Job title: IT – Infrastructure Design & Support – Associate Systems Engineer
Location: Jacksonville, FL (Remote Okay)
Duration: 5 months
Job Description:
IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions.
Essential functions:
- Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of Cisco Unified CallManager endpoints
- Manages system/application environment and ongoing operations
- Will be expected to interact with third party vendors to open support tickets if required
- Proactively monitors and reports performance and utilization of assigned technologies
- Troubleshoots software and/or hardware issues/failures, this is to include Software such as Cisco Finesse, Cisco Jabber, VoIP Endpoints, Conferencing systems.
- Resolves alerts and performs remediation activities or escalates to Engineering team when required
- Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners and end users
- Collects and presents data for reporting and planning
- Assists with developing tactical strategies, processes and procedures related to systems/application administration
- Collaborates with IT and business area partners on work groups and initiatives
- Determines best course of action for meeting business needs
- May provide input into infrastructure architecture designs
- Resolves Day to day requests, workorders, and incidents in corporate Ticketing platform.
- May participate in Disaster Recovery planning and exercises
- Ensures execution and alignment to architectural standards and blueprints.
- May contribute input to infrastructure architecture
- Performs on-call activities as needed for the environment and technologies
Requirements:
- Working knowledge of multiple Cisco Voice systems, and Telephony endpoint provisioning, Cisco Unity, Cisco UCCE user provisioning, call delivery troubleshooting, Cisco Finesse support is required.
- Competent working in one or more environments highly integrated with an operating system.
- Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
Required Experience:
2+ years of relevant work experience
Preferred Education:
Bachelor’s degree in a related field
Required Education:
HS diploma or GED
How to Apply
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