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14 Sep 2021

Temporary IT – Infrastructure Design & Support – Associate Systems Engineer

Hornet Staffing – Posted by lweir Anywhere

Job Description

Job title: IT – Infrastructure Design & Support – Associate Systems Engineer
Location: Jacksonville, FL (Remote Okay)
Duration: 5 months

Job Description:
IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions.

Essential functions:

  • Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of Cisco Unified CallManager endpoints
  • Manages system/application environment and ongoing operations
  • Will be expected to interact with third party vendors to open support tickets if required
  • Proactively monitors and reports performance and utilization of assigned technologies
  • Troubleshoots software and/or hardware issues/failures, this is to include Software such as Cisco Finesse, Cisco Jabber, VoIP Endpoints, Conferencing systems.
  • Resolves alerts and performs remediation activities or escalates to Engineering team when required
  • Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners and end users
  • Collects and presents data for reporting and planning
  • Assists with developing tactical strategies, processes and procedures related to systems/application administration
  • Collaborates with IT and business area partners on work groups and initiatives
  • Determines best course of action for meeting business needs
  • May provide input into infrastructure architecture designs
  • Resolves Day to day requests, workorders, and incidents in corporate Ticketing platform.
  • May participate in Disaster Recovery planning and exercises
  • Ensures execution and alignment to architectural standards and blueprints.
  • May contribute input to infrastructure architecture
  • Performs on-call activities as needed for the environment and technologies


  • Working knowledge of multiple Cisco Voice systems, and Telephony endpoint provisioning, Cisco Unity, Cisco UCCE user provisioning, call delivery troubleshooting, Cisco Finesse support is required.
  • Competent working in one or more environments highly integrated with an operating system.
  • Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
  • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment

Required Experience:
2+ years of relevant work experience

Preferred Education:
Bachelor’s degree in a related field

Required Education:
HS diploma or GED

How to Apply

Please drop your resume at .

Job Types: Temporary.

Job expires in 31 days.

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