Full-Time IT Help Desk Level 1
Job Description
- Mission: Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
- Vision: Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all.
- Community-based health clinics in some of Chicago’s most underserved neighborhoods
- The largest LGBTQ health provider in the Midwest
- Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.
What is in it for you:
- $21.91/hr
- A commitment to work-life balance with:
- 3-weeks paid vacation and 1-week of personal time
- 12 accrued sick days per year
- 9 paid holidays, including Juneteenth
- PTO Exchange allows employees to turn unused PTO into liquid assets
- Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.
- BCBS HMO, PPO and PPO Select Plans
- HMO premium = $27/month
- BCBS Dental premium = $7.50/month
- EyeMed Vision premium = $3.26/month
- BCBS HMO, PPO and PPO Select Plans
- 401k program with up to 5% employer match after 90 days = $1,700+
- Employer-paid basic life insurance valued at one times the annual salary
- Voluntary Life and AD&D, and Short-term and Long-term disability
- Up to $720 pre-tax commuter and parking benefit account
- Flexible Spending Accounts for healthcare and dependent care
- Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
- Employee Assistance Program with 5 employer-paid counseling sessions
- 50% off at Brown Elephant Resale Shops and discounts at local businesses
How you will make an impact:
• Offer 1st line telephone support to internal customers with IT software or hardware questions and/or problems.
• Provide phone support to users, offering fast and customer-friendly service.
• Receive and register tickets in the HBH IT Help Desk System, giving appropriate follow-up.
• Resolve standard IT problems on the telephone quickly in accordance with internal procedures.
• If necessary, escalate problems to next line support.
• Follow up on tickets and inform users with regard to the state of affairs of their IT query/problem.
• Report reoccurring problems to the Network Manager of IT to better optimize our processes.
• Maintain professional knowledge and technical skills to maximizing one’s own professional knowledge.
• Other duties as assigned.
Minimum Qualifications:
- High School Diploma or GED
- Proficient with computers and IT applications, health care experience and A+ Certification preferred.
- College degree or equivalent experience is preferred.
- Experience in an IT Help Desk or call center environment is ideal.
- Solid team player with the ability to work independently.
- Effective verbal and written communicator.
How to Apply
Use the following link to apply directly on our career website: IT Help Desk Level 1 (paycomonline.net)779 total views, 0 today