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18 Nov 2022

Full-Time IT Help Desk Level 1

Howard Brown Health – Posted by HBH Chicago, Illinois, United States

Job Description

  • Mission: Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
  • Vision: Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all.   
  • Community-based health clinics in some of Chicago’s most underserved neighborhoods
  • The largest LGBTQ health provider in the Midwest
  • Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

  • $21.91/hr
  • A commitment to work-life balance with:
    • 3-weeks paid vacation and 1-week of personal time
    • 12 accrued sick days per year
    •  9 paid holidays, including Juneteenth
    • PTO Exchange allows employees to turn unused PTO into liquid assets
  • Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.
    • BCBS HMO, PPO and PPO Select Plans
      • HMO premium = $27/month
    • BCBS Dental premium = $7.50/month
    • EyeMed Vision premium = $3.26/month
  • 401k program with up to 5% employer match after 90 days = $1,700+
  • Employer-paid basic life insurance valued at one times the annual salary 
  • Voluntary Life and AD&D, and Short-term and Long-term disability
  • Up to $720 pre-tax commuter and parking benefit account
  • Flexible Spending Accounts for healthcare and dependent care
  • Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
  • Employee Assistance Program with 5 employer-paid counseling sessions
  • 50% off at Brown Elephant Resale Shops and discounts at local businesses

How you will make an impact:

• Offer 1st line telephone support to internal customers with IT software or hardware questions and/or problems.
• Provide phone support to users, offering fast and customer-friendly service.
• Receive and register tickets in the HBH IT Help Desk System, giving appropriate follow-up.
• Resolve standard IT problems on the telephone quickly in accordance with internal procedures.
• If necessary, escalate problems to next line support.
• Follow up on tickets and inform users with regard to the state of affairs of their IT query/problem.
• Report reoccurring problems to the Network Manager of IT to better optimize our processes.
• Maintain professional knowledge and technical skills to maximizing one’s own professional knowledge.
• Other duties as assigned.

What you will bring to Howard Brown Health:

Minimum Qualifications:

  • High School Diploma or GED
  • Proficient with computers and IT applications, health care experience and A+ Certification preferred.
  •  College degree or equivalent experience is preferred.
  •  Experience in an IT Help Desk or call center environment is ideal.
  •  Solid team player with the ability to work independently.
  •  Effective verbal and written communicator.

How to Apply

Use the following link to apply directly on our career website: IT Help Desk Level 1 (paycomonline.net)

Job Categories: LGBT. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 344 days.

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