| Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. JOB FAMILY DESCRIPTION Serves as a team contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization’s business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implementation implications of the application of various systems. Provides implementation consulting on complex projects. GENERAL DUTIES & RESPONSIBILITIES - Works individually or within a team on technology business consulting projects to implement Black Knight’s Invoicing Application.
- Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
- Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
- Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
- Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
- Consults directly with the client and may travel to the client site.
- May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
- Assists with delivering training either one-on-one as knowledge transfer or in a classroom setting, depending on the number in the audience and client preference.
- Performs other related duties as required.
EDUCATIONAL GUIDELINES A Bachelor’s degree or the equivalent combination of education, training, or work experience. ADDITIONAL EXPERIENCE REQUIREMENTS - Hands on experience with the Invoicing application a plus
- Experience in business rules setup and configurations desired
- Ability to perform simple SQL queries desired
GENERAL KNOWLEDGE, SKILLS & ABILITIES - Hands on experience with BK/FC; Invoicing or MSP products a plus.
- Knowledge of Default life cycle, including Bankruptcy, Foreclosure, REO.
- Ability to interact with clients on business configurations.
- Ability to conduct client meetings to elicit requirements for product implementations.
- Ability to handle multiple projects simultaneously with aggressive timelines for delivery.
- Knowledge of the tools, techniques and principles used in software implementations
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Willingly shares relevant knowledge and expertise to other resources
- Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
- Is resourceful and proactive in gathering information and sharing ideas
Technology Business Consultant III Advanced professional role. Highly skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior technology business consultants. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires five or more years of demonstrated business analysis/consulting experience at a senior level or higher, demonstrated expert-level technical capabilities, a minimum of five years of mortgage and home equity services consulting or management experience, and at least one project as the technology consulting lead on a “large” project (i.e., a project with duration of more than 6,000 hours or spanning more than 4 months). Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
