Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

Optimal Blue, now part of the Black Knight family, is a leading provider of secondary market solutions and actionable data services, which enables Black Knight to deliver even more innovative and integrated solutions to transform the mortgage and secondary market industries.

JOB FAMILY DESCRIPTION
Build internal and external relationships in support of th e organization’s Content Distribution products. Work directly with our investors in the mortgage loan origination industry to ensure they continue to understand and see the value to them of participating in our products. Also, work with the Content team to ensure Investor product eligibility and pricing information is accurate and available in real-time.

GENERAL DUTIES & RESPONSIBILITIES
* Proactively engage investors by phone and/or email addressing any questions, problems, and to get ahead of guideline changes, new programs, etc.
* Responsible for ongoing training to build and maintain excellent investor relationships
* Demonstrate excellent customer service evidenced by investor feedback
* Ensure company best practices are communicated and followed
* Continually articulate company’s value to investor
* Act as the liaison for other departments and the investor as needed
* Conduct training and presentation sessions for the investor

EDUCATIONAL GUIDELINES
A Bachelor’s or Master’s degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Proven knowledge to represent the enterprise’s entire range of products to the investor and the industry
* Experience in the mortgage lending industry (Underwriter, Processor or Secondary marketing roles are ideal)
* Familiarity and experience with mortgage technology including PPEs, LOS, etc. is a plus
* Must be able to understand rate sheets and their association with guidelines
* Familiarity and understanding of the loan process from origination to sale
* Must be comfortable speaking with key executives within investor organizations
* Must be comfortable enforcing best practices/deliverables while still maintaining a positive relationship with investor
* Financial institution experience or comparable proven sales-marketing-consulting-support background
* Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise
* Excellent negotiation and presentation skills
* Displays strong oral, written, and interpersonal communication skills
* Exhibits a high degree of initiative and analytical skills to handle and solve complex problems
* Demonstrates the ability to lead by example and motivate professional level staff

Relationship Manager I
Excellent knowledge of the field with strong leadership skills. Establishes operational objectives and work plans, and delegates assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client’s business. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with senior management or executive levels within the enterprise and/or client organizations. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the re lationship. Authority for hire, fire, performance appraisal, and pay review decisions. Typically manages one to three (1-3) strategic client relationships with total annual revenue of less than $10 million USD.

Typically requires at least six (6) years of client management or sales experience with one (1) or more years of leadership responsibility.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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